Management of projects integrated with other systems, with a focus on Mobility for SAP <> TracOS™. Specialist in structuring business projects, adapting the software to the client's needs. Understanding their needs and the journey of each business, in order to map out success indicators for them. Responsible for the entire life of the client within the organization, from the definition of BBP processes and integrations, as well as project implementation, training, support and expansions.Macro and systemic vision of the business in question, working to diagnose problems in the execution of the project or process, proposing healthy implementation actions to better manage the project in line with the needs and maturity of the maintenance team.-Survey and specification of project requirements-Blueprint documentation of processes, integrations (SAP, TOTVS) and developments-Integration design -Drawing up project schedules- Requirements gathering- Preparation of Functional Specification and Configuration documents- Preparing and carrying out training for key users and/or end users- Data migration planning and execution

Leader of the customer success team, focused on CMMS TracOS™. Responsible for managing the CS team, combining their needs with the product, development and sales teams, as well as overseeing approaches, products and technical processes.- Survey and specification of project requirements- Drawing up project schedules- Conducting alignment meetings with the client, internal integration and development teams- Onboarding and field training of the teams involved- Expanding the upsell and cross-sell portfolio- Portfolio retention and renewals- Evaluation of indicators - Leading the technical support team and CSEs

Specialist responsible for the customer experience when using TracOS™, our Maintenance Management software. Technical Support: Application engineer responsible for supporting the maintenance team in implementing monitoring projects using Smart and Energy-Trac sensors.Onboarding: Ensuring that the user has the best possible experience with the platform. Direct contact with the entire customer base, always with the aim of optimizing their processes and reducing the response time of the maintenance teams.

Team management and production indicators

Responsible for managing the Action Plan to achieve the goals of the Ciser Manufacturing Model, focusing on Efficiency, Costs, Quality, Safety, People and Service.Collaborator on the Industry 4.0 Project with a focus on MES integration, as well as IoT, Big Data & Analytics and AR.Industrial Project/Manufacturing Projects: responsible for scope, budget and project management - Agile MethodologySupport for the Continuous Improvement Group.

Planning and control of the Screw Factory - Progressive Presses - SAP. Analysis of material stocks, meeting order delivery deadlines, monitoring production processes. Direct communication with the manufacturing, maintenance, sales, logistics, quality and engineering areas, with a view to supplying previously stipulated stocks.Scheduling of threaded rods, horizontal presses and progressive presses, nuts and bushes, components and imported materials.

Analysis of production reports and customer service index.

Control of production indicators, returns and rework. Responsible for mapping the knowledge and assembly processes of paper converting machines.First place in the Körber internship project.