Guide drivers through the onboarding process whether in person, at an event, phone, email, and carrier pigeon.Support applicants and drivers with your knowledge of both Everett and the Lyft platform.Perform pre- and post- applicant outreach to get drivers approved and on the road.Work with current drivers to solve any issues that they may have.Uphold the Lyft standard of service while working with all drivers.

Recommended products based on solid understanding of individual customer needs and preferences.Maintained supply levels in counter and customer areas to meet typical demands.Elevated customer loyalty by establishing a strong rapport with customers and proactively working to resolve customer problems to ensure satisfaction.Memorized recipes for 25+ specialty coffee beverages and seasonal offerings.Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.Provided in-depth information to customers on beverage preparation and offered samples of latest brews.Pleasantly interacted with customers during hectic periods to promote fun, positive environment

The first point of contact for clients on the job. Educate clients about pricing and services and the benefit to them prior to giving an estimate, ensuring 110% satisfaction.Safely operate the moving truck to and from our client’s home.Make sure all daily truck inspections are performed (tire pressure, oil, equipment, etc).Make sure truck has enough receipts, safety equipment and marketing material. Safely package items, load, and unload the truck.Help train new hires on the day to day operations of the company.