- Configured and replaced Mikrotik RBLHG-5nD LHG 5 Outdoor Access Point.- Maintained detailed documentation of the network ' s configuration, design, and changes made over time, facilitating troubleshooting, upgrading, and training for team members. - Upgraded Cisco catalyst 3750 series and Cisco 1800 series IOS using Hyper Terminal method. - Set up network connections, IP addresses, and VLANs to enable seamless communication between devices. - Implemented and configured network hardware and software components, including routers, switches.

- Diagnose and resolve technical issues related to WordPress websites, themes, plugins, and hosting environments.- Interacted with customers via email, chat, or phone to understand their problems, provide solutions, and ensure a positive customer experience.- Assisted customers with WordPress setup, configuration, and installation, including themes and plugins.- Provided guidance on selecting, installing, and configuring WordPress plugins and themes. Troubleshoot issues related to plugin or theme conflicts.- Offered recommendations and solutions for improving website speed and performance, including optimizing images and scripts.- Assisted users in managing and organizing website content, such as creating posts, pages, and media uploads.- Troubleshooted and resolve database-related issues, such as optimizing the database, repairing tables, and addressing SQL errors.- Offer advice on customizing WordPress themes and templates, including basic HTML, CSS, and PHP modifications.

- Handled customer tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed error reporting, and documentation. - Supported customers with basic technical support for current and past software releases.- Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.- Helped to resolve customer concerns such as account access and cancellations, product questions, refund denial, sales inquiries, bonuses, and integrations via Intercom. - Configuration of MacOS, KaliLinux, Ubuntu & Windows to run on a PC.

- Learned frontend web development using HTML, CSS and JAVASCRIPT- Learned Backend Web development using Python and Django- Designed frontend page and hosted on netlify.- Design website using WordPress