Consulted and implemented accounting employee and operation procedures; organized and improved vendor, file and account management during the transition of becoming a publicly traded company and office relocation.

Served as operations assistant with the management team; managed distribution and circulation in three cities and surrounding areas; functioned as primary liaison between company and United States Postal Service and printers; audited and produced print production orders; created and administered reports and schedules; managed and implemented database software, telecom and activities; procurement and management of office equipment and supplies; planned and managed office moves and organization; contract management and negations; community involvement; managed newspaper and advertising production with quality customer service ensuring a consistently positive customer experience.

Developed a new position to coordinate communication, production and approval of advertisement; audited print production orders; created and administered reports and schedules; managed and implemented database software, telecom and activities; procurement and management of office equipment and supplies; planned and managed office relocation, moves and organization; contract management and negations; community involvement; managed newspaper and advertising production with quality customer service ensuring a consistently positive customer experience.

Consulted, coordinated and managed as national account manager to corporations for meetings, team building events, transportation, tours and special events in and around the Houston area. Developed efficiency-enhancing workflow/process with improvements and organization that are required to accommodate increasing responsibilities, decreasing expenditures and managing expectations while contributing to a well-planned, successful meeting, team building, transportation, tour and/or special event without compromising the bottom line.

Repeatedly promoted during 14-year tenure with Winchester Place Apartments, culminating in responsibility for managing a 256-unit “A”-class property with a team of diverse multi-lingual employees maintaining a profitable community with satisfied residents. Results: Technologically advanced efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions. Decreased office expenditures by implementing needed controls on stock/supplies and standardizing ordering procedures. Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in 1997). Maintained Occupancy rates despite aging property and economic downturns. Improved communications and relationships within the company as well as between the company, the residents, the community and other businesses. Implemented and managed new industry software, procedures and policies and programs. Proficient in industry software, Houston Apartment Association leasing agreements, federal housing laws, federal bonding program, health care programs and human relations.  Quickly became a trusted manager to residents, management team, office staff, community and corporate management while earning a reputation for maintaining a trustworthy, positive attitude while producing highly respected community and high-quality work.