•Leading and mentoring a team of 9 COVID-19 contact tracers in communicating disease control methods.•Ensure that all activities are conducted in accordance with standardized practices. •Coordinate and schedule the activities of contact tracers to ensure all aspects of the program are addressed timely. •Provide Salesforce training.•Service all escalated calls.•Call newly diagnosed patients and contacts of newly diagnosed patients to gather information and inform contacts of potential exposure. •Collect and record information on call volume, demographics, current symptoms, current health status, and high-risk setting into Contact Tracing/Contact Information Management system. Key Contributions:· Preparing contact tracers for future careers.• Teaching fundamental office administration and project management, Microsoft Windows navigation and Excel.•

Change Management (Governance) Project Manager -Agile (Financial Services) Design, revise and implement Markets Application Production System (MAPS) Change Management standardized processes & procedures to effectively deliver the following for multiple lines of businesses within global banking and markets. Responsible for technical change request monitoring, governance, adherence and communications. Identify, assign, communicate and enforce responsibility matrix. Responsibilities:Change management planning and coordination of application and infrastructure releases. Manage Global Markets Change Condition.Chair technical change review meetings.Change request audits.SDLC audits.Incident audits.Reviewed and provided final change management approval for releases.Work with production support team, lines of businesses (LOBs), technical directors, soft-ware developers and internal global customers to learn business/processes and impact, onboard new applications, identify/supervise documentation of LOB SDLC in adherence to change management financial services standards. Incident and Problem Management analysis. Develop change request and incident metrics.Train software developers/change coordinators to create change requests.Developed change management on-boarding process for change coordinators/software developers.

Reporting of validated health data and experiments.

HCSC Contracted Project Coordinator-Agile/Waterfall (Healthcare Payor) Assured that all insurance program/project artifacts, deliverables were produced in a quality and timely manner in accordance with established processes and procedures for simultaneous releases. Responsibilities:Worked on the development and update of project plans to include Scope, Schedule, Cost, Quality, Organization, Communication and Staffing. WebEx meeting and facilitation for Agile/Sprint, planning, daily stand up, grooming and retrospect meetings. Likewise for Waterfall projects. Coordinated and managed the mitigation and resolution of program/project issues, risks, decisions, and action items using Excel and RTC. Responsible for the SDM "Solution Delivery Methodology" process for the project/program artifacts, gaining approvals, sign offs and setting up the Lotus Notes team room repository for all program/project artifacts. Ongoing management of project schedule, forecast, budget, on-boarding, hours accounting and Change Control using the Clarity-Open Workbench, Microsoft Project and RTC. Created variance and burn rate cost metrics using and manipulating Excel pivot tables.

Monitored, scheduled and supported all insurance infrastructure change requests through change management, planning, meeting, deployment and steady state support throughout enterprise. Responsibilities:Coordinated change management efforts, business continuity/operational readiness efforts. Supervision and input of maintenance release schedule in Application Lifecycle Management (ALM) for Release Management. Created Request for Services (RFS) for new support requirements. Trained and supported Service Delivery Managers and Project Managers on release, steady state processes, SLA, policy, and ALM tracking and reporting. Planned, communicated the annual system upgrades. Coordinated on boarding resources to transition deployments to technical support.Worldwide deployment project manager for training/transitioning from IBM Impact help desk application to Assyst/Axios. Monitored service now problem help desk ticket quality control issues. Worked with designers, developers, IBM procurement and vendors to secure resources.Developed, created and updated application run-book templates for pre and post production infrastructure changes and projects. Supervised teams in making sure run book and design documents were ready for support transition for all infrastructure changes. Reviewed, recommended and documented business processes and procedures surrounding infrastructure maintenance release/work request processes and incident interfaces using Microsoft Visio and Application Lifecycle Management (ALM) tools. Monitored and reported on project plan, work hours and budget using Excel.Worked with Project Managers and Program Managers supervising, tracking the progress and quality of technical work and status updates for deployments. Facilitated, scheduled and attended program and project related meetings. Provided weekly status reports with mitigation for all projects. Assisted Project Managers in drafting Process Interface Manuals for Major Incident Management.

Developed project plan, scope, and related project artifacts for 4 projects: Managed and implemented Business Impact Analysis (BIA), Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) procedures for all new acquisitions worldwide. Analyzed and assessed and evaluated tape backup process.Responsibilities:Identified and assigned stakeholders to projects. Facilitated and presented at meetings.Performed BIA for newly acquired corporate and production application assets using HP ecosystem plan. Worked with Corporate Business Continuity and Project office to manage and deliver creation of application run books.Established framework for BCP and DRP using HP ecosystem plan. Worked with release managers, business process owners and management to identify worldwide critical systems, SLAs, applications, servers, dependencies, maintenance requirements, business processes and the impact of their downtime. Analyzed, documented and rated corporate data backup processes and procedures using Word and Visio and communicated standard corporate policy and procedures. Analyzed, documented and rated process for rotating corporate data backup to secure offsite storage.Enhanced and communicated detailed data backup strategies, sunset policies and procedures to ensure timely and complete recovery of corporate production data assets.

Independent Consultant. Managed overall project and project teams in initial Microsoft Visio workflows, requirements analysis, planning, organizing, monitoring, controlling and implementation of hardware/software/interfaces/integrations for all Meditech Electronic Health Records modules at 162 beds hospital. Dedicated hands-on project manager for, but not limited to, ABS, Accounts Payable, Ambulatory, B/AR (Billing and Accounts Receivable), Bed Management, Cardiopulmonary, Cost Accounting, ESS, General Ledger, HIM, ITS, LSS, Materials Management(Procurement), Registration, Scanning and Archiving, Utilization. Key responsibilities included dictionary building, parameter settings, user administration, integrations, interfaces, user acceptance testing. As overall project manager, redefined project objectives and oversaw quality control throughout lifecycle. Delegated and monitored tasks and responsibility to appropriate core and project team members. Planned, scheduled and reported time lines, milestone and deliverables. Provided proposals, requirements, documentation and presentations. Coached, mentored and motivated project and core team members; influencing positive action, accountability and problem resolution. Scope management, risk analysis/mitigation and contingency planning.

SAP Basis and Security Administrator•Recognized for proactive issue resolution, performing and responding rapidly to health check issues and effective system maintenance, improving performance speed, data retrieval, and reporting.•Recognized for enhancing client engagement with training and effectively liaising between clients, middleware and service teams by implementing mid-point meetings to understand and map out future client needs and proactively involving business partners.•Maintained and monitored development, test, training and production systems for risk. •Monitored/configured/managed background jobs, printers. Designed batch jobs. •Participated in the planning and implementation of SAP system upgrades and transports. Performed as a primary change agent for new business processes.•Led team members in testing, script design and module implementations to precede and meet accelerated project deadline for worldwide userID conversion project.•Input maintenance procedures that resulted in reduced client system downtime and enhanced system speed.•Performed instance installations, system profile configuration, client copies, performance and tuning, workflow configuration, operational modes, printer configuration/testing, technical problem solving, Kernel Upgrades, Hot Package Application, database backup creation/scheduling/maintenance, database table maintenance/reorganization.•Performed OSS functionality(SAP Service market place/SAP Support Portal) – OSS userid maintenance, patch download, system opening for secured network connection for SAP troubleshooting, developer/object key registration, creating/updating SAP messages.•Led management and problem resolution for roles, user accounts, authorizations and security auditing. Worked closely with customer to identify, analyze, educate and align business needs with SAP security functionality. Used structured specification tools to map, define and automate procedures.

Project Leader – Server Transition and Transformation Managed IBM Server Migration for Management team.•Led the successful transition and transformation of IBM servers, meeting all goals within deadline. • Developed and led a cross functional team to provide technical innovation and change management, providing high level support, direction and solutions for process implementation and communicated progress to management.• Supported the Hitachi Separation management team in tracking and reporting of Hitachi server related separation changes. Lead SAP Consultant - SAP Monitoring Performed SAP SEM monitoring, migration, and job scheduling for banking client’s SEM (Strategic Enterprise Management) process. Worked with bank personnel to plan, create, supervise, execute, troubleshoot and schedule monthly job processes for existing and newly acquired banks. Performed conversion related activities for year-end processing, hardware and software upgrades. •Significantly reduced the bank reprocessing times thru timely monitoring of problematic jobs with immediate problem resolution and team support.•Promoted to Lead Consultant to assist in enhancing bank information processing systems by creating, building and maintaining script written job streams. Provided analysis and problem resolution.ERP Consultant Provided analysis and end user training in US, U.K. and France for Baan V. Provided Baan V ERP training and as-is / to-be analysis to the customer project core team and IBM internal consultants. Used structured specification tools and evaluated current business processes. •Increased the knowledge of core team members from novice to expert by training in multiple application modules, resulting in more rapid problem definition and resolutions to manufacturing issues.•Developed company specific customized courseware which enhanced user day-to-day practices.