Carol Patten Email & Phone Number

Owings Mills, MD

• Performs monthly monitoring process; researches each provider for license status and any disciplinary actions against them.
• Receives and processes incoming applications and supporting credentials from dental providers.
• Contacts providers for missing documentation. Enters information into appropriate system for tracking purposes. Performs research as required.
• Serves as the primary point of contact for all incoming mail to the department; scans and forwards mail to the appropriate inboxes.

Owings Mills, MD

*Monitored and reviewed daily reports of over 5,000 pages to determine high risk, fraudulent, and prohibited merchants in order to prevent losses. Sent notifications for approximately 10 merchants each week and ensured that merchants could no longer process.*Submitted reports for merchants on high-risk reports that wanted to continue processing with Global.

*Monitored and reviewed daily reports of over 5,000 pages to determine high risk, fraudulent, and prohibited merchants in order to prevent losses. Sent notifications for approximately 10 merchants each week and ensured that merchants could no longer process.*Improved, streamlined, and monitored process of daily reporting of fraudulent merchants.*Performed.

*Received, assigned, distributed, and monitored work assignments for a department of 8.*Processed additional locations for large premier accounts; monitored and approved pricing rates to ensure they were charged correctly.*Received, researched, analyzed, reported, and distributed the daily wire confirmation report.

Columbia, MD

*Designed, implemented, and updated statistical and tracking reports related to staff production.*Performed quality control activities that included national organizations.*Tracked patient medical record status and updated information.*Reviewed medical data collection instruments for completion, accuracy, and data entry.

Baltimore, MD

*Scheduled appointments, administered and graded tests, answered phones, and greeted visitors.

Hunt Valley, MD

*Processed monthly bills to insurance companies for approximately 8 employees.*Created and generated reports and tables.

B.A., Education

Majored in Library Science.

Education record