I started at BUNDLAR as a part-time QA/QC tester, and quickly demonstrated that my attention to detail and excellent communication skills extended well beyond that. I moved to a full-time position as a coordinator in the Customer Success department and took on several projects overhauling our support documentation and completely restructuring our internal processes, including client onboarding, training, and support, project time tracking and billing, and product release procedures. I was… Show more I started at BUNDLAR as a part-time QA/QC tester, and quickly demonstrated that my attention to detail and excellent communication skills extended well beyond that. I moved to a full-time position as a coordinator in the Customer Success department and took on several projects overhauling our support documentation and completely restructuring our internal processes, including client onboarding, training, and support, project time tracking and billing, and product release procedures. I was promoted again to project manager, and took on additional responsibilities managing client projects and scheduling product releases. Highlights: Coordinated product release activities between Product, Engineering, and Customer Success departments, including organizing launch time, updating end-user documentation, and communicating relevant changes to Customer Success and Marketing in understandable, nontechnical terms. Supported Director of Customer Success in client projects by preparing documents, scheduling meetings, taking notes, and tracking deadlines.Spearheaded client projects by creating briefs and answering questions as necessary for technical artists to build their AR experiences. Communicated between AR designer and technical artists to translate designs into actionable blueprints that could be built in our system. Developed a system with the product team to communicate and track feature requests from Customer Success, Marketing, and Sales. Continued to maintain end-user documentation and internal process documentation. Show less

Generated, refined, and documented internal processes, such as release cadence, support procedures, and client onboarding and training.Took responsibility for several large cleanup projects, including reorganization and maintenance of my team's Google Drive, Confluence, Hubspot, and Clockify. Overhauled and maintained all end-user documentation, adding new articles as-needed to facilitate client understanding of the product and address pain points encountered by users.

Created and documented step tests to standardize the QA process and ensure consistent testing efforts before each release. Initiated rewrites of all support documentation, creating new articles and restructuring or eliminating old articles. Refined process documentation for department onboarding and asset creation procedures.

Provided over-the-phone digital literacy support to students and tutors, some of whom had never used a computer or the internet before.Conducted participatory action research interviews with 29 tutors to gather feedback about the new remote learning program.Maintained a technology lending library for students using Salesforce.Created thorough documentation of my activities to be used as a guidebook by the succeeding AmeriCorps member.