T24 Support Analyst
CurrentPerform root cause analysis of defects for Temenos T24 core banking software; recommend and implement comprehensive defect prevention processes for the assigned product/s or projects so as to achieve reduction in defects.Perform database monitoring, optimization, and tuning activities to ensure optimal performance and availability.Implement and maintain database security measures, including user access controls, authentication, and data encryption.Develop and enforce backup and recovery procedures to protect against data loss and ensure high availability of databases.Troubleshoot database issues, identify and resolve performance bottlenecks, and implement preventive measures.Monitor and analyze database activity, capacity, and usage patterns, recommending and implementing improvements as needed.Provide technical support and troubleshooting assistance to end-users for various software applications, including issue resolution, bug fixes, and user guidance.Respond to user inquiries and resolve application-related problems via email, phone, or in-person interactions, ensuring a timely and professional manner.Analyse and diagnose application issues reported by users, identifying the root cause and implementing appropriate solutions.Stay updated with the latest technologies and industry trends related to supported applications, providing recommendations for enhancements or upgrades as needed.Adhere to service level agreements (SLAs) and prioritize support requests based on urgency, impact, and business requirements.
