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E. Darlene Rogers is listed as President & CEO AlphaTel, Inc. - Contact Center Solutions at Alphatel, a with 30 employees, based in Wilmington, Delaware, United States. AeroLeads shows a matched LinkedIn profile for E. Darlene Rogers.
E. Darlene Rogers previously worked as President & CEO at Alphatel and Director of Telemarketing at Adams Hussey & Associates. E. Darlene Rogers studied at University Of Maryland College Park.
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E. Darlene Rogers has over 25 years of experience working with national non-profits, supporting their missions as both service provider and consultant through her company Alpha Telemarketing. She formed AlphaTel as an “S” corporation in 2005 and is the President and CEO. AlphaTel is headquartered in Wilmington, DE.Darlene was the recipient of the 2007 New Castle County Employer of the Year award in recognition of her efforts to reach out to community organizations to hire over 85 employees for her company. She is committed to providing employees with a positive work environment with the potential for growth and development. She has assisted with the formation, start-up and growth of companies. She has hosted industry related conferences and roundtable discussions on topics such as the “Do Not Call” legislation and the Telemarketing Sales Rule (TSR). She has extensive management experience, marketing experience and has served as a telemarketing consultant to political and national non-profit organizations. AlphaTel supports donor services for several national non-profit organizations. In addition, AlphaTel is working with the QSR (Fast Food) and Fast Casual markets to optimize their drive-thru with state-of-the-art order center technology.Darlene has been featured in USA Today, the Delaware News Journal, Call Center Magazine and WHYY TV. 2007 New Castle County, DE Employer of the YearSpecialties: Non Profit, B2B, Political (Fundraising, GOTV, Surveys), e-commerce, fast casual industry
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Wilmington, De
AlphaTel, Inc. provides you with the top-quality customer care oriented solutions your organization needs most. Our dedicated team works with you to provide the professional, dependable customer service to help grow your business and build a positive reputation throughout your industry. Our services include inbound, outbound and live chat. We are currently supporting non-profits, online retailers, B2C and B2B clients.
Worked with national and local non profit organizations as a telemarketing consultant. Helped integrate their direct mail efforts with their telemarketing efforts.
Focused on membership acquisition and retention through direct mail and telemarketing efforts as well as onsite events. Responsible for language used in direct mail packages and scripting for telemarketing campaigns.
Overall facilities management of telemarketing centers that specialized in marketing B2B educational products to the public school systems nationwide. Implemented and conducted new training course for recruits based on monitoring current telemarketing staff and customer response. Initiated incentive programs and revised appraisal guidelines for employee performance, which promoted a professional and positive office environment. As a result, sales per telemarketing representative in the Washington, D.C. center as well as the satellite location in St. Charles, Illinois doubled. Transformed Washington, D.C. center into a test center with 35 representatives for new educational products. Expanded St. Charles, Illinois center from 34 representatives to 100 representatives in a 2-year period to handle full rollout of educational product campaigns. As a result, earnings increased by 23%.
Inbound and Outbound call center supervisor.
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E. Darlene Rogers works for Alphatel.
E. Darlene Rogers is listed as President & CEO AlphaTel, Inc. - Contact Center Solutions at Alphatel.
E. Darlene Rogers is based in Wilmington, Delaware, United States while working with Alphatel.
E. Darlene Rogers has worked for Alphatel, Adams Hussey & Associates, The Task Force, The Slater Group, and L&E Meridian.
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E. Darlene Rogers studied at University Of Maryland College Park.
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