Emily Fraser Email and Phone Number

Investigation & Assessment TeamInvestigating reports of abuse and neglect of children including physical, sexual, emotional and psychological abuse as well as medical and environmental neglect. Case management and risk assessment of families experiencing family violence, substance abuse and mental ill-health.

Client Services Officer: Responsible for the management and coordination of administrative duties and support services for psychologists and clients. Working in an unsupervised capacity duties included management of the Frankston office, ensuring the smooth running of the practice. Training new staff and coordinating the administrative team roster. Client Intake Coordinator role: Responsible for managing prospective client enquiries, including educating clients about what to expect when engaging psychological services, explaining entitlements where relevant in relation to Better Access Medicare, Employee Assistance Programs, TAC, WorkCover, DVA, VoCAT and NDIS. Conducting an intake process when booking in clients, aligning clients presenting needs with psychologist’s background and qualifications.

Duty Manager at Hoyts Frankston reporting directly to the Location Manager. Role involved managing all aspects of day to day cinema operations including customer complaints, leading staff, setting performance standards, meeting KPIs and money handling.

Worked as a crew member, supervisor and trainer within all front of house areas of the business - Ticket Box, Candy Bar and Floor.