Ernie Gurish Email & Phone Number

Newton, Massachusetts, United States

Weston, Massachusetts, United States

- Ensured organizational data integrity by registering classes, students, and teachers in the Blackbaud Education Edge, Blackbaud Raiser’s Edge, and CampMinder databases- Generated accurate enrollment or demographic reports for staff and colleagues via database queries and analysis - Led organization-wide transition of student and tuition database systems to streamline applications and enrollments- Implemented new pages and maintained content accuracy of school’s WordPress website

Boston, Massachusetts, United States

Assistant to the Editor In Chief for All About Solo (https://allaboutsolo.com) ensuring proper HTML formatting of web pages- Performed HTML formatting, spacing, and coding revisions for new posts to the WordPress website- Designed monthly newsletter to ensure clean and consistent HTML coding, image sizes, proper links, and other technical features

Boston, Massachusetts

Call center customer service representative assisting clients with online and general banking needs- Provided high-quality service to 30-50 clients and colleagues per day through phone support, email support, and live chat- Triaged incoming client requests and navigated 10+ internal bank systems (such as account management, check images, and funds transfer systems) to address them- Resolved technical support and general banking issues such as password resets, username changes, account information, wire requests, and fee reversals- Troubleshooted online connection issues between the bank and external systems such as Quicken, Quickbooks, and Mint- Received weekly quality assurance call scores of “exceeds expectations”

Dedham, Ma

Point of contact for day-to-day operations of the music school- Managed office operations and coordinated lesson schedules for 20 teachers- Processed payroll for 23 staff and contracted teachers- Maintained database of 600+ families for tracking tuition payments, enrollment information, and donations- Consolidated data for monthly enrollment and estimated payroll reports by designing spreadsheets to calculate desired information- Designed paper and electronic fliers, newsletters, and other marketing materials- Ensured timely delivery of all marketing material and tracked effectiveness of materials through open rates and monitoring website visits- Communicated school updates, changes, and schedules to parents, students, and staff

Collegeville, Pa

Student representative of campus activities and academics; provided personalized information sessions and in-person interviews to prospective students and families- Summarized interview notes about prospective students to inform admissions counselors- Aided students with their college decision by answering questions and sharing personal experience- Attended regional conference to network with admissions counselors in the Northeast

Dedham, Ma

Apprentice landscaper maintaining planted properties owned by the town of Dedham- Worked with team to plant, fertilize, and water flowers, trees, and potted vegetation- Removed trash and weeds from public and private properties

Master'S Degree, Computer Science

Courses: Computer Systems - Fundamentals of Computer Networking - Object Oriented Design - Algorithms - Discrete and Data Structures

Bachelor Of Arts (B.A.), Music & Philosophy, Gpa 3.81

Activities and Societies: Ursinus College Jazz Band Participated in and produced an annual Interdisciplinary Collaboration Class.

Education record

Activities and Societies: Courses included: - Film & TV Production at the Film and TV School of the Academy of Performing Arts in Prague.

Education record

Activities and Societies: Marching Band, Concert Band, Jazz Band, Drama Club, National Honors Society