Eric Thomas Email and Phone Number
Emerging security analyst with over 5 years of experience in Cloud service management, specializing in data and network security. Committed to continuous learning in the advancements in cybersecurity, cloud technologies, and computer science principles.Currently specializing in Cybersecurity, with a strong foundation in IT services support, administration, and project engineering. Proven ability to communicate effectively with cross-functional teams and enhance overall security posture.In my previous roles, I've secured Azure Cloud infrastructure for three hospitals, utilized tools such as Azure Security Center to identify and remediate vulnerabilities, and coordinated remediation efforts. I've also implemented data retention policies with regular audits, reducing non-compliance incidents by 30%, and contributed to service delivery, ensuring a 95% adherence to SLAs and OLA.Currently pursuing Cyber Security Fundamentals at Sheridan College, Brampton. I also hold an ICT Computer Science Advanced Diploma from Dudley College, UK.Proficient with Microsoft 365 online and local applications, including desktop and server operating systems, active directory, and messaging platforms. In-depth knowledge of networking technologies, with hands-on experience in configuring and managing local area networks (LAN) and wide area networks (WAN), ensuring robust connectivity and network security.My professional aspirations include enhancing security and efficiency in the digital world, and I aim to leverage my skills and experiences to make a significant impact in the field of Cybersecurity.Outside of my professional life, I enjoy contributing to eco-friendly initiatives and have experience in photography and mentoring our next generation of professionals.Feel free to reach out if you're interested in discussing cybersecurity, cloud technologies, or potential professional opportunities. Looking forward to connecting.
Labour Unlimited Temporary Services Ontario Inc.
View- Website:
- labourunlimited.com
- Employees:
- 18
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Office TemporaryLabour Unlimited Temporary Services Ontario Inc. Mar 2024 - PresentBrampton, Ontario, Canada -
Microsoft 365 Service Desk SpecialistSandwell & West Birmingham Hospital Nhs Trust Nov 2021 - Nov 2022West Bromwich, Birmingham, United KingdomImplemented data retention policies with regular audits, reducing non-compliance incidents by 30%Conducted comprehensive research on innovative ITSM solutions Plumsail HelpDesk and SysAid, for seamless integration with SharePoint and the deployment of user-friendly chatbotsFacilitated the deployment of SSO and MFA, enhancing platform security and reducing incident riskInstrumental in developing best practices for security incident response and vulnerability management, increasing security posture by 40%Contributed to the security of Azure cloud migration for 1000+ users and 200+ departments, ensuring system security and data integrity
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Service Desk Analyst - 1St LineSandwell & West Birmingham Hospital Nhs Trust Mar 2021 - Nov 2021West Bromwich, England, United KingdomResolved 500+ tickets using ITSM Zendesk, addressing each user’s concerns promptly and efficiently.Contributed to service delivery, ensuring a 95% adherence to SLAs and OLAs.Implemented proactive monitoring of healthcare systems using ITSM tools, leading to a 20% reduction in incident volumes by identifying and resolving issues before they impacted end users.Facilitated user education on system functionalities and best practices, resulting in a 30% decrease in user-related incidents and a marked improvement in system utilization.
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Service Desk Team LeadNgeneration Limited Jan 2018 - Oct 2020Dudley, England, United KingdomOrchestrated a rapid response to a critical system outage, coordinating with project and engineering teams to restore services within SLA, thereby maintaining trust and reliability among end usersElevated system performance by 70% through diagnosing and streamlining over 100 recurring issuesProvided critical after-hours support as on-call technician, swiftly resolving emergency network outages on rotating on-call dutiesOptimized ITSM asset management, deploying 10,000+ units with full efficiencySystematically analyzed over 500 escalated cases, determining root causes and implementing strategic solutions that resulted in a 25% reduction in repeat incidentsShowcased entrepreneurial desire through pioneering cross-industry technical support and training initiatives, securing a 99% client retention rate -
Service Desk Analyst - Infrastructure SupportNgeneration Limited Dec 2016 - Jan 2018Dudley, England, United KingdomResolved over 100 complex network connectivity issues monthly, restoring access for over 1000 users across multiple sites within 2 hours of reported downtime.Deployed critical security patches to 1500+ workstations, reducing vulnerability exposure by 70% within the first month of implementation.Conducted comprehensive system audits, identifying and rectifying 200+ discrepancies in software licensing, ensuring 100% compliance with industry standards.Collaborated with software vendors to troubleshoot and fix a widespread application crash issue, restoring service for 800 users and improving application stability by 50%. -
Service Desk Analyst - 3Rd LineNgeneration Limited Nov 2015 - Dec 2016Dudley, England, United KingdomOverhauled SQL database configurations for over 200 units, implementing targeted optimizations that resolved long-standing performance bottlenecks, ultimately boosting query efficiency by 40% and ensuring high availability for critical applications.Enhanced PDQ deployment strategies, eliminating 25% of recurring software bugs and optimizing reprogramming efforts.Transformed Active Directory (AD) management, improving user account security and access control, leading to 0 unauthorized access incidents.Certainly! Here's a detailed example focusing on configuring Microsoft Defender for optimal threat detection and resolution:Refined Microsoft Defender settings for over 500units, tailoring threat detection parameters to identify and neutralize 95% more phishing attempts. Additionally, enhanced network security protocols to prevent unauthorized data exfiltration, safeguarding sensitive information and maintaining system integrity. -
Service Desk Analyst - 2Nd LineNgeneration Limited Oct 2014 - Nov 2015Dudley, England, United KingdomIntercepted and remedied 200+ weekly escalated issues, ensuring seamless handoff back to 1st line for customer resolution confirmation.Analyzed daily ticket reports to identify and rectify recurring issues, enhancing system stability and user experience.Implemented permanent solutions for identified trends, reducing repeat tickets by 40% -
Service Desk Analyst - 1St LineNgeneration Limited Dec 2013 - Nov 2014Dudley, England, United KingdomResolved 500+ technical calls monthly, ensuring client operations via Cisco vpn.Maintained SQL database efficiency for 20+ pc systems, reducing downtime by addressing 20+ issues weekly.Streamlined issue escalation, achieving a 15% faster resolution by coordinating 50+ quarterly engineer visits. -
It Production EngineerExquisite Photos Jul 2011 - Dec 2013Birmingham, United KingdomMaintained 95%+ client satisfaction by delivering high-quality images promptly, fostering strong relationships and referrals.Processed over 100,000+ images faster through scalable automation in Adobe Photoshop.Quickly addressed technical challenges for smooth operations from high demands from clients for prompt results.
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It Service Liaison OfficerE.On Oct 2007 - Jul 2011Dudley, United KingdomHandled over 200 calls daily with a 2.5-minute average duration.Achieved a 90% resolution rate within one call, exceeding the industry standard of 85%, minimizing customer unmet needs. -
Migration Engineer 2Nd Line SupportStride It Apr 2007 - Sep 2007Birmingham, United KingdomAchieved 99.5% network uptime.Upgraded and deployment of 500+ laptop and desktops.Reduced security incidents by 20% through advanced authentication measures using Active Directory.
Eric Thomas Education Details
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Cyber Security -
Sandwell College2 Advanced Diplomas
Frequently Asked Questions about Eric Thomas
What company does Eric Thomas work for?
Eric Thomas works for Labour Unlimited Temporary Services Ontario Inc.
What is Eric Thomas's role at the current company?
Eric Thomas's current role is Cyber Security Aspirant | Microsoft 365 Administrator | Azure Cloud Specialist.
What schools did Eric Thomas attend?
Eric Thomas attended Sheridan College, Sandwell College.
Who are Eric Thomas's colleagues?
Eric Thomas's colleagues are Sarah Sapphire, Lisa Rice, Henry Galan, Derryl Martin, Brendan Jeffery, Lorena Agostino, Mike Ross.
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