Edwin Karanja Email and Phone Number

-> Administering real-times applications for optimal performance and high uptime.-> Providing first level support for DFS channels-> Configuration and maintenance of Agents POS, Merchant Acquiring POS, ATM machines, new payment networks and payment partners to DFS Channels.-> Monitoring ATMs uptime and ATM devices health,-> Monitoring Utility Payments Interface to ensure posting is Realtime, -> Monitoring PesaPap uptime and transaction-> Troubleshooting ATM machine errors, payment systems, and Card errors-> Debit/Prepaid Cards status maintenance in Postilion portal system-> Maintaining and Updating of Agents information in the database-> Assist in sorting ATM cards disputes-> PesaPap and Postilion Portal User maintenance-> DFS System transaction reports generation and building ad hoc transaction/System report as may be needed.-> Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies and procedures.- > Manage SLA with support vendors-> Perform POS configurations, setup and software Upgrades-> POS hardware servicing, repair and support

-> Assisted in maintaining digital financial systems, including ATM and POS machines-> Contributed to the creation of basic transaction and system performance reports using SQL-> Adhered to banking IT policies and compliance guidelines-> Monitored system uptime and contributed to troubleshooting real-time applications and transaction issues

-> Provided hardware support, including troubleshooting, repairing, and upgrading desktop systems and peripherals.-> Worked closely with the IT team to maintain the overall infrastructure of the bank-> Performed regular hardware maintenance and updates to ensure operational efficiency.-> Assisted in installing and configuring new hardware, including servers, desktops

Part-time Developer