Provide accurate and timely management information to senior management and HSBC GroupMaintain HSBC Management Information System across EuropeProcessing of daily BS reports (Russia)Processing and participation in change monthly costs process (Turkey)Build and maintain good working relationships with other finance teams and business area representatives across a wide range of areas throughout the organizationStandardizing processes to improve efficiencies within… Show more Provide accurate and timely management information to senior management and HSBC GroupMaintain HSBC Management Information System across EuropeProcessing of daily BS reports (Russia)Processing and participation in change monthly costs process (Turkey)Build and maintain good working relationships with other finance teams and business area representatives across a wide range of areas throughout the organizationStandardizing processes to improve efficiencies within the teamProduce ad-hoc Management Reporting analysis as requiredComplying with internal procedures and rules of control Show less

Preparation of financial reports for The Ministry of Energy, PGNiG Group, Management Board, cash flow reports for Board of Directors, P&L reports - Pakistan DivisionTaking part in preparation of annual budgets and monitoring the spending for internal departments, analysing of cost deviationDetailed cost analysis and reporting in line with company’s costing policy and procedures Reconciliation of company costs and investigation of variances Financial analysis of projectsSAP… Show more Preparation of financial reports for The Ministry of Energy, PGNiG Group, Management Board, cash flow reports for Board of Directors, P&L reports - Pakistan DivisionTaking part in preparation of annual budgets and monitoring the spending for internal departments, analysing of cost deviationDetailed cost analysis and reporting in line with company’s costing policy and procedures Reconciliation of company costs and investigation of variances Financial analysis of projectsSAP database maintenance and modification – CO module Quality control over financial transactions and reportingLiaising with other domestic departments and foreign branches to create the reports and analysisAd hoc financial reporting as requested by The Board of Director Show less

Processing domestic and cross border payments adhering to strict deadlines and banking procedures (Czech Republic Division)Monitoring system queues for payments held Resolving payments issues, propose new improvementsLiaising with compliance and static data department, colleagues in Prague and managementTaking part in creating and implementing internal banking procedures

Customer service – dealing with queries, complaints, sale of banking productsDealing with accounts opening, closing and maintenanceRealizing cash and non-cash transactions in accordance with bank policies and procedures, working in a busy, customer driven environmentPreparation of fraudulent transactions and high risk clients reports/ reporting of suspicious transactions and periodic review of high-risk clientsMentoring new staffCreating and developing a positive… Show more Customer service – dealing with queries, complaints, sale of banking productsDealing with accounts opening, closing and maintenanceRealizing cash and non-cash transactions in accordance with bank policies and procedures, working in a busy, customer driven environmentPreparation of fraudulent transactions and high risk clients reports/ reporting of suspicious transactions and periodic review of high-risk clientsMentoring new staffCreating and developing a positive relationship with the new and regular clientsDelivering solutions by identifying referral opportunities for new products and services based on the clients’ financial goalsRealizing a sales plan, preparation of contract documents Adhering to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Working in a specific areas include: fraud, money laundering, compliance, banking code, data protection, the high risk robbery, complaint handling, understanding the importance of good customer service. Show less

Management and supervision of team of 13 customer assistants working on 2 shiftsPreparation of staff work timetableRecruitment and training of the new employeesLiaising with customers, other stores, suppliers and the company Head Office staffPreparation of sale reports, doing paper-work/administrative job/workArranging marketing campaigns, and stock displays in line with the company marketing policyManaging the sales area of the clothing and footwear store of la Halle… Show more Management and supervision of team of 13 customer assistants working on 2 shiftsPreparation of staff work timetableRecruitment and training of the new employeesLiaising with customers, other stores, suppliers and the company Head Office staffPreparation of sale reports, doing paper-work/administrative job/workArranging marketing campaigns, and stock displays in line with the company marketing policyManaging the sales area of the clothing and footwear store of la Halle (area: 1200m2)/shop floor management of clothing and footwear shop „La Halle” (area: 1200m2)Handling customer complaintsDelivering high quality customer service Show less