Customer care professional with an extensive background in analytics and problem solving, seeking the position of IT Customer Support Technician. Excel in fast-paced, continuously evolving environments, while maintaining secured information and essential deadlines in support of user and organization objectives. Skilled in maintaining courteous and professional interactions with a diverse variety of customers and clients. Recognized for capacity to lead, train, and mentor others. Quick learner with a sincere desire to grow professionally with a great organization, supporting the mission to deliver the best technology solutions. Recently completed 40hr courses in CompTIA A+, Network+, and Security+ through ACI Learning. Anticipated exam date for Security+: August 2023I am also interested in obtaining my CCNA and Certified Ethical Hacker. Work experience includes: military, data analysis and entry, documentation, direct contact customer service, Windows and Mac operating system knowledge, asset protection.