E. Leonides Martinez Email & Phone Number

Gainesville, Fl, Us

Lake Worth, Florida, United States

West Palm Beach, Florida, United States

Work with Service Drive (loyalty) customers during their vehicle service visits; explore lease-end / vehicle replacement options; provide exceptional customer service for those VIP customers and close sales using approved and proven sales techniques in the showroom and over the Internet. Establish WBYC (We Buy Your Car) program and perform appraisals as required. Cross Train for BDC.

West Palm Beach, Florida, United States

Interacted with customers during their vehicle purchase; searched inventory using the company’s CRM to help find the correct vehicle fit for customers; employed knowledge of all vehicle models and optional equipment/ accessories available; explained in detail product features and benefits; closed sales using AN techniques in the showroom and over the Internet. Managed WBYC program; performed appraisals for purchase/trade-in vehicles.Ensured exceptional customer experience; drove loyalty via customer satisfaction follow up using the built-in CRM capabilities; during vehicle delivery, introduced new customers to Service Department to enhance ownership experience. Completed AutoNation and GM mandatory online training.Skills used: Microsoft Office 365, Compass CRM, CDK Desking, Inventory +, BPMS (WBYC)

Lake Worth, Florida

This is an 85% remote position where I interface with corporate clients to digitally and functionally transform their businesses to perform at peak capacity and earning capability.

Riverside, Ca

As the head of IT for this consulting firm, I ensured company performance in the provision of services to clients, to include: • Project Management – Work with Databases, Infrastructure, and Software; Align operations to business, reduce costs, and increase positive online presence utilizing cloud technology• Solutions/Sales – Select and implement IT and business solutions in diverse industries; Computer Networks; Desktop/Laptop Systems; VoIP technology (Asterisk, Cisco); VPNs (Fortinet, Cisco, SonicWall), ERP systems; Database Infrastructures; Business eCommerce Solutions; Cloud Computing (Google, AWS)• SLAs – Achieve and maintain profitable clientele SLAs (Service Level Agreements)• Mentoring – Training and challenge-based performance rewards for all staff• IT operations relevancy – migration from legacy Web systems to cloud-based redundant providers (Google Cloud, AWS, IBM, etc.), that have reduced costs by more than 22% in the first year; created/updated department operating budgets• Change Management – Infrastructure: ITIL/ITSM; improve systems availability and performance• Negotiation – Transact favorably for the company with supply chain (vendors)• Help Desk – Ticket system development/selection, implementation, and continuous improvementSkills used: Microsoft Office 360, Microsoft Project, SQL, Asterisk, MS Dynamics, Cloud technologies

Lake Forest, California

Oversight of all corporate and satellite IT functions and personnel: • IT Project/Personnel Management – Implemented Project procedures, personnel management guidelines, and established training across multiple locations and key performance metrics, which led to measurable cost savings in human capital; positively impacted employee performance and reduced turnovers by 40%• IT Infrastructure – Specified Networks, Routers, VOIP systems, and SCADA and Controls application development and deployment across diverse networks and locations. This included on-premises solutions and emerging Cloud-based networks• Information Systems Efficiency – Research and applied skills led to savings of over $250K annually (about 6% on a $4million budget), and increased efficiencies across all systems• IT Resource Management – Introduced new management and controls for materiel resources that improved inventory processes and resulted in effective loss prevention• Documentation – Authored Budgets, IT Policy, and Safety & Security Compliance Guides • Corporate Value – Created corporate inter-network security policies and procedures across multiple U.S. locations that addressed both Regulatory Compliance and Shareholder concerns; this directly contributed to Investor confidence and additional Capital Investment in the companySkills used: Microsoft Office, Allen-Bradley, Linux, Adobe Creative Cloud,

Continuing Education, Information Technology, 3.87

Bachelor Of Computer Science - Bcs, Military Technologies And Computer Science, 4.00

Activities and Societies: Staff Group Leader