E Lewis Lockhart Email & Phone Number

Lehi, Utah, United States

Backend API and Java Programming

Springville, Utah, United States

Provo, Utah, United States

Spanish Fork, Utah, United States

Provo, Utah Area

• Support Management Meeting – Provide data and ideas regarding grown, progress, policies/protocol, organization direction, staffing, activities, and training• Interviews - Interview prospective support agents, ensure all questions asked are in compliance with HR policy – Review and modify the interview process to allow for the assessment of prospective agents and ensure a good ‘fit’ with our company needs• Scheduling Adjustments – Ensure proper scheduling to maintain adequate coverage • ACH – Review, troubleshoot and run nightly ACH processes• Training – Create, monitor, track and execute training program for all support agents• Incentive/Bonus Program Creation and Management• Statistical Analysis and Reporting (Zendesk & Asterisk) • Performance Management - Responsible for setting clear expectations for performance - Provide individualized training for areas of inadequate performance - Responsible for documenting and addressing any repeated performance issues / concerns with all support agents - Documentation of all areas addressed• Quality Reviews – Responsible for providing consistent email and phone reviews – tracking performance – monthly feedback meetings with each team member - • Personal Team Meetings – Responsible for planning an conducting bi-weekly training meetings and making the appropriate documentation of topics covered for tracking• Set and Maintain Quarterly Goals – Personal, Agent, and Team – Reporting results to general management• Maintain Knowledge Base and ensure data accuracy • Escalated Call Handling • Preserve Company Culture - Address peer to peer negativity - Encourage "beyond competition" work ethic – Lead by Example

Utah County, Utah, United States

Provo, Utah Area

Mona, Ut

• Worked closely with 3 different teams to provide support and training to over 30 youth in custody.• Assessed work and made assignments to crews totaling over 20,000 hours of court-ordered restitution work. • Managed safety and security protocols for storage and issuance of thousands of dollars in medications daily. • Designed and taught over 100 hours of interactive groups such as problem solving, resource identification, etc. • Developed and used keen listening skills to help the youth feel valued and important.• Acted as a personal guide to several youth and served on their clinical teams to best coordinate efforts to help them succeed.

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Provo, Utah Area

Provo, Utah Area

Supervised up to four crews; Assigned crews to specific areas; Coordinated with crew leads to assess work to be completed; Prioritized work based on the needs of the company; Trained crew leads in the proper role and function of a leader; Assessed needs for manpower based on work load; Insured the distribution of supplies; Addressed and resolved work related issues; Coordinated with and updated general manager on project status.

Lehi, Ut Area

Assessed work to be completed in the assigned area; Delegated assignments to individuals; Held responsibility for the completion of all tasks in the assigned area; Completed and submitted reports to supervisor; Trained individuals in job duties.

Billings, Montana Area

Supervised and served with up to twelve volunteers throughout the state of Montana for The Church of Jesus Christ of Latter-day Saints; Conducted service projects for the community in five cities; Planned weekly training meetings; Ordered and distributed needed resources to volunteers.

La Maddalena, Italy

Researching and comparing data for emergent repair procedures. Specializing in classified 688 submarine class systems and schematics. Collaborating with team to automate data searches, increasing efficiency. Monitoring engineering alterations to ensure database reflected all superseding specifications.

Led the completion of work on the ship fire-fighting pump; Delegated responsibilities; Utilized technical manuals in the competition of tasks associated with repairs; Completed assignment on time.

Bfa, Studio Art With Business Emphasis

Wed Development Bootcamp - Certificate In Full Stack Web Development, Computer Software Engineering, A+

Bachelor Of Science - Bs, Computer Software Engineering

Certificate - Web Front-End Development, Computer Software Engineering, A