Beth Howell's Location
United States, United States
Beth Howell's Contact Details
Beth Howell work email
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Beth Howell personal email
n/a
About Beth Howell
Thriving in the intersection of engineering, product, and the client relationship. Expertise in SaaS onboarding and technical product education. 9+ years customer-facing experience in SaaS. Results-driven and detail-oriented. Curious. Charismatic. Organized.
Beth Howell Work Experience Details
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Principal Customer Success EngineerLeanixUnited States -
Principal Customer Success EngineerLeanix Jul 2023 - PresentBonn, North Rhine-Westphalia, De -
Engineering Manager, Customer SuccessMagic Jun 2022 - Jan 2023San Francisco, California, Us- built relationships with Web 2.5 Fortune 500 customers to understand new-to-web3 enterprise pain points and plan for NFT drops + events- designed an onboarding plan to ramp up new team members 50% faster- provide technical resources for pre-sales calls and integration questions- serve as consultant and advisor for Product, Sales, and Marketing teams when they require customer-centric perspective on new products, services, or processes- set and track OKRs for the customer-facing team- provide easy-to-understand answers about complex security and key management architecture - measure and report the velocity of Customer Success Engineers- assess headcount needs and lead the hiring process for CSEs- created an onboarding program for Customer Success Engineers, resulting in a faster ramp-up period and stronger technical understanding of Magic's highly-specialized blockchain-native product- build and iterate on processes to facilitate cross-departmental collaboration- maintain strong relationships with legacy and enterprise customers, while unlocking new partnerships via stellar technical onboarding - enabled a teammate to ascend to his desired career path in the company- attend web3 conferences as a technical expert on Magic's auth + wallet solutions -
Customer Success EngineerMagic Jun 2021 - Jun 2022San Francisco, California, Us- provided customized technical guidance to new clients implementing Magic's passwordless authentication + wallet SDK in Javascript, React Native, Flutter, iOS and Android- owned each stage of the customer lifecycle, from discovery through integration and post-sales support- functioned as subject-matter expert to assess customers' technical requirements and answer internal questions about Magic's product- debugged and diagnosed errors in smart contracts interacting with Magic's blockchain extensions- maintained a working knowledge of how to connect to and interact with Ethereum, Polygon (+ other EVM-compatible chains), Solana, Bitcoin, Celo, Flow, Terra (RIP), Zilliqa, and Tezos- acted as the technical first point of contact for enterprise partners- promptly actioned potential incident reports, including providing realtime support for NFT drops- self-taught new technologies at breakneck speed to better support Magic's technically-diverse customer base- built relationships with customers and took responsibility when issues arose- advocated for customer and community needs cross-departmentally via feature requests and continuous iteration on products and processes
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Software Engineering StudentThe Grace Hopper Program At Fullstack Academy Oct 2020 - Feb 2021Brooklyn, New York, UsAn immersive software engineering program structured in a traditional work environment• Full-time Work (9am-6pm Daily)• Daily Standups• Single & Team Projects• Research New Tech to Produce Work• Code Reviews• Mock Technical Interviews • Algorithm Practice / Whiteboarding• Mentorship from Instructors• Agile Project Management • Technical Demo Presentations• Focus on Building Team Dynamics- Front end development proficiency: JavaScript, React, Material-UI, CSS, HTML, jQuery- Back end Development proficiency: Node.js, Express, and APIs- SQL & NoSQL Data Systems proficiency including Firebase, PostgreSQL, Sequelize- Experience using object oriented programming to develop full-stack applications- Use of developer tools: Git, Postman, VSCode, Chrome Dev Tools, Mocha and Chai testing frameworks, Heroku -
Resource CoordinatorEci Sep 2014 - Oct 2020Boston, Massachusetts, Us• Prioritized and managed customer tickets for a 50+ engineer team • Conducted conflict resolution during high stress and business-impacting situations• Improved customer relationships by reducing customer ticket backlog by more than 85% in my first 6 months• Worked closely with Technical Project Management to balance enterprise project engineering headcount and critical incident engineering, ensuring happiness of internal and external customers• Executed tasks remotely in 10+ time zones; while maintaining “exceeds expectations” rating in 100% of performance reviews• Collaborated with cross-functional internal departments to ensure client support operations handoffs were fluid• Interfaced directly with clients via email and phone to create tickets and provide assignment updates• Set expectations and provided prompt updates to 125+ hedge fund / private equity C-Suite executives within tight timeframes -
Program Participant / TravelerRemote Year Sep 2018 - Oct 2019Worldwide, Worldwide, OoA 12-month program designed for remote professionals to travel the world and make a difference in the global community• Engaged in workshops focusing on personal & professional development• Project manager on a start-up incubator initiative (Scope: facilitate a fintech/edtech social enterprise’s app launch in LatAm)• Developed enhanced ability to manage technical teams, greater understanding of my own work style, and a more well-rounded perspective in the workplace• Volunteer: Make a Miracle (Lima, Peru), Blue Dragon (Hanoi, Vietnam), Wildflower Home (Chiang Mai, Thailand), Amal Center (Marrakech, Morocco), Brigada do Mar (Lisbon, Portugal) -
Front Desk ManagerGrandover Resort Dec 2013 - Aug 2014Greensboro, Nc, Us• Managed a team of 15+ hospitality professionals spanning 4 client-facing departments • Maintained an organized front office in a high-energy environment • Implemented a whiteboard-based planning system, updating it based on thrice-daily reports• Conducted meetings with staff to prepare them for incoming groups and upcoming events• Previous positions held: Front Desk Supervisor (Aug-Dec 2013); Front Desk Agent (March-Aug 2013) -
Front Desk SupervisorGrandover Resort Aug 2013 - Dec 2013Greensboro, Nc, Us
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Front Desk AgentGrandover Resort Mar 2013 - Aug 2013Greensboro, Nc, Us
Beth Howell Skills
Customer Service
System Administration
Hospitality Management
Microsoft Office
Hotels
Management
Sales
Resource Management
Scheduling
Front Office
Calendars
Technology Management
Project Management
Project Planning
Technical Resource Management
Global Resource Management
Beth Howell Education Details
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The Grace Hopper Program At Fullstack AcademyComputer Software Engineering -
University Of North Carolina At GreensboroArt History/Museum Studies
Frequently Asked Questions about Beth Howell
What company does Beth Howell work for?
Beth Howell works for Leanix
What is Beth Howell's role at the current company?
Beth Howell's current role is Principal Customer Success Engineer.
What is Beth Howell's email address?
Beth Howell's email address is be****@****ic.link
What schools did Beth Howell attend?
Beth Howell attended The Grace Hopper Program At Fullstack Academy, University Of North Carolina At Greensboro.
What skills is Beth Howell known for?
Beth Howell has skills like Customer Service, System Administration, Hospitality Management, Microsoft Office, Hotels, Management, Sales, Resource Management, Scheduling, Front Office, Calendars, Technology Management.
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