Beth Howell Email & Phone Number

United States

Bonn, North Rhine-Westphalia, De

San Francisco, California, Us

- built relationships with Web 2.5 Fortune 500 customers to understand new-to-web3 enterprise pain points and plan for NFT drops + events- designed an onboarding plan to ramp up new team members 50% faster- provide technical resources for pre-sales calls and integration questions- serve as consultant and advisor for Product, Sales, and Marketing teams when they require customer-centric perspective on new products, services, or processes- set and track OKRs for the customer-facing team- provide easy-to-understand answers about complex security and key management architecture - measure and report the velocity of Customer Success Engineers- assess headcount needs and lead the hiring process for CSEs- created an onboarding program for Customer Success Engineers, resulting in a faster ramp-up period and stronger technical understanding of Magic's highly-specialized blockchain-native product- build and iterate on processes to facilitate cross-departmental collaboration- maintain strong relationships with legacy and enterprise customers, while unlocking new partnerships via stellar technical onboarding - enabled a teammate to ascend to his desired career path in the company- attend web3 conferences as a technical expert on Magic's auth + wallet solutions

San Francisco, California, Us

- provided customized technical guidance to new clients implementing Magic's passwordless authentication + wallet SDK in Javascript, React Native, Flutter, iOS and Android- owned each stage of the customer lifecycle, from discovery through integration and post-sales support- functioned as subject-matter expert to assess customers' technical requirements and answer internal questions about Magic's product- debugged and diagnosed errors in smart contracts interacting with Magic's blockchain extensions- maintained a working knowledge of how to connect to and interact with Ethereum, Polygon (+ other EVM-compatible chains), Solana, Bitcoin, Celo, Flow, Terra (RIP), Zilliqa, and Tezos- acted as the technical first point of contact for enterprise partners- promptly actioned potential incident reports, including providing realtime support for NFT drops- self-taught new technologies at breakneck speed to better support Magic's technically-diverse customer base- built relationships with customers and took responsibility when issues arose- advocated for customer and community needs cross-departmentally via feature requests and continuous iteration on products and processes

Brooklyn, New York, Us

An immersive software engineering program structured in a traditional work environment• Full-time Work (9am-6pm Daily)• Daily Standups• Single & Team Projects• Research New Tech to Produce Work• Code Reviews• Mock Technical Interviews • Algorithm Practice / Whiteboarding• Mentorship from Instructors• Agile Project Management • Technical Demo Presentations• Focus on Building Team Dynamics- Front end development proficiency: JavaScript, React, Material-UI, CSS, HTML, jQuery- Back end Development proficiency: Node.js, Express, and APIs- SQL & NoSQL Data Systems proficiency including Firebase, PostgreSQL, Sequelize- Experience using object oriented programming to develop full-stack applications- Use of developer tools: Git, Postman, VSCode, Chrome Dev Tools, Mocha and Chai testing frameworks, Heroku

Boston, Massachusetts, Us

• Prioritized and managed customer tickets for a 50+ engineer team • Conducted conflict resolution during high stress and business-impacting situations• Improved customer relationships by reducing customer ticket backlog by more than 85% in my first 6 months• Worked closely with Technical Project Management to balance enterprise project engineering headcount and critical incident engineering, ensuring happiness of internal and external customers• Executed tasks remotely in 10+ time zones; while maintaining “exceeds expectations” rating in 100% of performance reviews• Collaborated with cross-functional internal departments to ensure client support operations handoffs were fluid• Interfaced directly with clients via email and phone to create tickets and provide assignment updates• Set expectations and provided prompt updates to 125+ hedge fund / private equity C-Suite executives within tight timeframes

Worldwide, Worldwide, Oo

A 12-month program designed for remote professionals to travel the world and make a difference in the global community• Engaged in workshops focusing on personal & professional development• Project manager on a start-up incubator initiative (Scope: facilitate a fintech/edtech social enterprise’s app launch in LatAm)• Developed enhanced ability to manage technical teams, greater understanding of my own work style, and a more well-rounded perspective in the workplace• Volunteer: Make a Miracle (Lima, Peru), Blue Dragon (Hanoi, Vietnam), Wildflower Home (Chiang Mai, Thailand), Amal Center (Marrakech, Morocco), Brigada do Mar (Lisbon, Portugal)

Greensboro, Nc, Us

• Managed a team of 15+ hospitality professionals spanning 4 client-facing departments • Maintained an organized front office in a high-energy environment • Implemented a whiteboard-based planning system, updating it based on thrice-daily reports• Conducted meetings with staff to prepare them for incoming groups and upcoming events• Previous positions held: Front Desk Supervisor (Aug-Dec 2013); Front Desk Agent (March-Aug 2013)

Greensboro, Nc, Us

Greensboro, Nc, Us

Computer Software Engineering

Bachelor Of Arts (B.A.), Art History/Museum Studies