E Meyers Email & Phone Number

Chicago, IL, US

United States

➢ Dedicated to making it as smooth as possible for new users to get set up and start ordering, with focuses ranging from sign-up improvements and a personalized onboarding UX, to restructuring account architecture and reducing dependency on human intervention➢ Owns product roadmap, OKRs, and GTM strategy for registration and onboarding, as well as the.

➢ Owned tire vendor API integrations and launched searching and quoting features to improve tire UX, exceeding Q1 and Q2 GMV targets by 5% and 4% respectively, while increasing: Weekly active users +10% and monthly active users +16%; Average weekly orders per user +35%; Cart adds +2%➢ Partnered with newly formed data org to establish analytics and.

Nashville Metropolitan Area

PM on enterprise software team with a focus on enhancing agent investigation and resolution, as well as improving the customer experience of in-app support.➢ Launched a combined mobile and server initiative of in-app surveys that increased survey response rates by 9x, reduced chat reopens by 20%, reduced vendor dependencies, inspired a NLP examination of.

Nashville, Tennessee, United States

➢ Partnered with stakeholders to prioritize product releases, features, and partnerships in consideration of support ecosystem while managing team of 3 UX Strategists➢ Defined quantitative and qualitative success metrics for the end-to-end customer help experience, specifically as they relate to new products and features➢ Developed roadmap for continuous.

Nashville, Tennessee, United States

➢ Impacted company-wide operational cost and quality goals by defining end-to-end system requirements across self-help, automations, and agent interactions to support in-app product changes and continuous improvement initiatives➢ Strategized Contentful CMS migration to reduce Zendesk dependencies and enable copy reusability across numerous content.

Greater Nashville Area, TN

➢ Partnered with Engineering to develop a proprietary internal reference library tool➢ Collaborated alongside Product, Legal, Customer Experience, and Training to write UX and long-form content for Lyft's web Help Center and in-app Help tab➢ Monitored Google Analytics and internal data sources to evaluate Lyft’s Help Center usage and effectiveness

Greater Nashville Area, TN

➢ Edited existing patient admission materials whilst creating/revising forms for clients, all the while maintaining regulatory compliance➢ Coordinated end-to-end purchase order process

Nashville, TN

Antioch, TN

Tuscaloosa, Alabama Area

Tuscaloosa, Alabama Area

Tuscaloosa, Alabama Area

Master'S Degree, Creative Writing

Bachelor'S Degree, English Language And Literature, General

Activities and Societies: Lambda Iota Tau

Education record