E. Michael Hoitt Email & Phone Number

Edgewood, Ny, Us

• Spearheaded growth and strategic direction of WI Services and WindowRama Service Department.• Developed business strategies to expand market presence and identify new opportunities.• Collaborated with cross-functional teams to drive sustainable growth and shape company vision.• Spearheaded the growth and strategic direction of WI Services and the WindowRama Service Department.• Developed and executed business strategies that expanded market presence and identified new opportunities.• Collaborated with cross-functional teams to shape the company's long-term vision and drive sustainable growth.Key Achievements:• Developed comprehensive business development and growth strategies aligned with company goals.• Identified emerging market trends and capitalized on new opportunities.• Fostered strategic partnerships to expand market outreach.• Led sales support initiatives, managing client lifecycle, new in-home selling software, and CRM tools.• Cultivated key client relationships and represented the company at industry events.• Analyzed KPIs to assess the effectiveness of strategies and made data-driven decisions.

Edgewood, Ny, Us

-Assigned to Engine Company 4-Hicksville Hazardous Materials Response Team-One of the departments Training Officers-FF2-Instructor-HazMat Tech-Officer1

Fulton, Maryland, Us

I planned, directed, and oversaw our internal installation services strategy and programming. I ensure the development and implementation of efficient systems to meet current, mid-range, and future organizational needs. Revenue of $280MM a yearESSENTIAL DUTIES AND RESPONSIBILITIES:  Serves as a member of the senior management team; contributes meaningfully to the development and execution of the organization’s overall operational strategy  Establishes, implements, communicates, and monitors the strategic direction of the organization’s post-sale function Provides expertise and guidance specific to operations-based projects and systems Recommends, implements, and monitors new and/or improved processes, technologies, and systems to bring efficiency and maximize productivity Ensures plans related to staffing, staff development, training, facilities, and other related resources are carried out and align with our business plan and vision Establishes, communicates, and implements operations-related policies, practices, and standards to ensure effective and consistent support and execution Establishes and administers the department’s budget Presents regular performance reports and metrics to the Chief Executive Officer, Chief Operations Officer, and other executive stakeholders  Maintains knowledge of industry-related technologies and trends in operations management Recruits, interviews, hires, trains, and develops management-level staff

Fulton, Maryland, Us

As a Regional Director, Install Services I oversees the entirety region’s installation program. I am responsible for pipeline management, inventory efficiency, expense control, staff development, best practice and SOP implementation and execution, change management and customer experience. PRIMARY RESPONSIBILITIESLead, develop and manage branch managers; create a culture rooted in impeccable customer support and a drive for resultsDivide strategic objectives and initiatives into actionable tactical plans; execute and monitor plansRecommend, implement, and monitor actions to increase revenue generation and profitabilityDeliver on region’s margin and profitability targetsManage region’s expenditures within budget guidelinesWork with relevant internal stakeholders to ensure payment receipt protocols are properly executed and A/R is collected timelyMonitor industry/competitor landscape to ensure our compensation programming (salaries, incentives, and benefits) is competitive to drive recruitment and retention of staffMaintain positive customer relationships; identify, monitor and manage customer service standardsCollaborate with the leadership team to identify, develop and implement best practices and SOP’sOversee recruiting, onboarding, and management of high-performance branch managers, technicians and installers/installer crews; maintain appropriate staff levels based on pipeline indicatorsEnsure appropriate safety protocols are in place; ensure adherence to all safe work practicesInspire excellence; embody our Core Values

Hudson, Oh, Us

Responsible for regional leadership and oversight of daily installation operations of assigned territory. Includes management of Installation Managers and support staff. Maximize installation efficiency and quality through proper training, scheduling, and inventory management.Essential Duties and Responsibilities• Lead, manage, and optimize region/territory of assigned offices for product installation and service• Monitor, analyze, and report out on individual office productivity and profitability• Lead a team of 5+ direct reports and 25+ indirect reports throughout assigned territory/region• Ownership of interview and selection process for Install Managers and Assistant Install Managers• Coordinate initial new hire training and ensure continuing education and mentorship of new hires going forward• Oversee and monitor installation orders and jobs with homeowners and subcontractors to maximize efficiency• Ensure jobs are installed daily to improve location attainment and effectiveness• Improve subcontractor retention rates through impactful training and engagement at the individual office level• Responsible for driving proficiency and efficiency amongst installation subcontractors• Partner with leadership on identifying systemic training gaps and propose solutions to address gap• Follow established job site safety rules, OSHA guidelines and company safety policies and procedures• Communicate with recruiting department where installation independent contractors are needed in territories.

Hudson, Oh, Us

Ann Arbor, Michigan, Us

• Support and mentor multiply branches located thru out the Northeast and Mid-Atlantic states• P&L Ownership• Inventory control, along with 5S methodology for our warehouses

Us

• Forecast the GSB budget and complete ownership of the P & L• Implement a complete new process for GSB. Revenue increased by 10% from 2013• Complete overhaul of all of GSB pricing models of the products that GSB sells. This process change alone increased our GM by 25%, with only a 10% price increase to the customer• Create and implement a new product for GSB in 2014 – Culture Stone• GSB awarded, in 2014 Guild Quality “Guild Master” for achieving greater than 97% of customer satisfaction

Atlanta, Georgia, Us

• Manage the entire installation process of various products sold by the Home Depot Stores such as: Home Insulation, Gutters, Roofing, Siding, Cement Board Siding, Windows and Entry Doors • Responsible for hiring, training, and developing employees and sub-contractors.• Manage and implement company-wide programs and cost-savings initiatives that have led to $200,000 dollars of actual cost savings over the last two years, in our branch alone.• Work closely with the sales team to increase revenue by maximizing the number of appointments with potential customers.• Grew revenue from $20 million to $23 million over the past two years to become sixth largest branch in the nation in total revenue.• Interact with customers on a daily basis to monitor customer satisfaction and resolve issues• Ranked first in the NE division in total GM % and profit as a percentage of plan revenue in 2010 and 2011