E Michael Sullivan Email & Phone Number

As a servant leader, I lead by example and strive daily to inspire my team to be engaged and make a difference. Currently, I oversee the AT&T back office military team, dedicated to supporting the needs of our forward-deployed military servicemembers.I have successfully collaborated on initiatives to reduce customer friction by streamlining processes with the help of AI and automation.My leadership style, developed during my time as a Marine and influenced by General James Mattis, emphasizes that true leadership is determined by the team. I hold myself to a higher standard than expected by my peers and leaders. I view failure as a learning experience and stepping stone to success.With a proven track record in managing complex projects, developing high-performing teams, and innovating processes, I drive both resolution and foster strong customer relationships. My career goal is to improve and grow my leadership skills to become a leader of leaders, making an impact on my teams by developing new leaders and connecting others to possibilities.

Listed skills include Customer Experience, Customer Satisfaction, Customer Service, Team Building, and 13 others.