Emelie Mohammed Email & Phone Number

Minneapolis, MN, US

Greater Minneapolis-St. Paul Area

• Answer 60 - 80 phone calls per day, aiming to maintain 4 minute call-length per call.
• Perform public contact duties such as receiving and routing phone calls; responding to complaints and inquiries by phone.
• Direct clients to proper locations and distribute service requests to program units or staff in accordance with established and changing guidelines.
• Address, understand, and explain client concerns succinctly with empathy and efficiency.
• Perform general office services to include opening, sorting, and distributing mail and preparing outgoing mail; preparing and sending form letters and composing routine letters; copying and scanning documents.

United States

• Assisted with recruitment process. Posts positions, tracks status of candidates and manages candidate correspondence, schedules meetings and interviews as requested by the HR Manager.
• Assisted with onboarding of new hires including technology requests, paperwork completion and preparation of materials.
• Submitted the online investigation and drug test requests for new hire background check and testing requirements.
• Created and maintained employee files including tracking of all required documentation and filing into appropriate employee files.
• Performed customer service functions by answering employee requests and questions, and monitors HR and Careers inbox.
• Assisted with company team member recognition programs including soliciting nominations, tracking submissions, milestone anniversaries, advertising various recognition processes and planning events.

Minneapolis, Minnesota, United States

• Greet & route visitors at front desk and handle general number calls & voicemail
• Comply with access control requirements including registering and managing employee security badges, enforcing visitor access log and maintaining a secure office space
• Ensure lobby is neat and tidy and opened and closed on time
• Maintain relationships with building management, maintenance & cleaning staff – monitor and report maintenance issues as needed
• Proactively manage daily workspace and building issues promptly as they arise, communicating with all 200~ employees when necessary
• Retrieve, sort, route, and send daily mail. Distributing via scan/email to employees as necessary

St Paul, Minnesota, United States

• Promotion to Operations Coordinator based on successful transition to remote work practices during pandemic, oversight of technical aspects of office and integration of existing resources into online formats
• Develop new web pages and site layout, integrating 30+ pages in Ektron to nine pages in Drupal, creating a more efficient viewing experience for end-users and improving layout usability based on analytics
• Maintain regular systems integration to preserve data integrity between company database and office customer success manager (CSM) for 10,000+ accounts
• Oversee technical support throughout the office including liaising with Information Technology Services to meet goals and overcome challenges using troubleshooting techniques and resources

Greater Minneapolis-St. Paul Area

• Developed and updated communications materials (email, advertising for print and web) for 4 branches of constituents to succinctly and clearly share our message in adherence to organization branding standards
• Designed security rubric to evaluate and verify external clients for successful integration into CRM database, resulting in a permanent system adopted by the department for training and policy-making
• Provided cordial customer and community service via phone, email, website, and in-person interactions
• Organized workflows as centralized point-person for IT, Facilities and Maintenance and 10+ on-campus departments, documenting requests in four ticketing systems and following-up on resolutionsAdditional Responsibilities:
• Support all staff programs
• Event planning and logistics; attendance ranging from single digits to 400+

Greater Minneapolis-St. Paul Area

• Applied money to student accounts (Financial Aid, PSEO, 3rd Party Accounts)
• Created/completed student orders for books, supplies, etc.
• Picked/Shipped students books, supplies, etc
• Greeted students/faculty
• Data Entry/Email Correspondence
• Processed Credit Card charges

Greater Minneapolis-St. Paul Area

• Shooting and editing multi-angle video for promotional use
• Assisting in setup of cameras/lighting equipment for photo/video shoots
• Interacting with clients and others being filmed or photographed

Greater Minneapolis-St. Paul Area

• Data Entry
• Answered phones (Internal and External clients)
• Investigated and followed up on client’s file completion
• Contacted healthcare professionals to retrieve and verify client’s information

Greater Minneapolis-St. Paul Area

• Usability lab/user interview notation
• Compiled findings reports
• Heuristic evaluation

Greater Minneapolis-St. Paul Area

• Develop concepts for and design collateral materials using Adobe Creative Suite.
• Copy edit, proofread, and revise communication content.
• Assist team with brainstorming, marketing, and advertising strategies.
• Managed social media and media tracking (Facebook, Twitter)
• Designing and printing brochures, business cards, logos, newsletters, e-blast emails
• Updating/Editing web pages

Greater Minneapolis-St. Paul Area

• Updating/advertising via social networks (Facebook, LinkedIn, YouTube, Twitter)
• Designing and printing brochures, business cards, logos, newsletters, mass e-mailing
• Updating/Editing web pages
• Software/Hardware technical support

Greater Minneapolis-St. Paul Area

• Day to day tasks vary but include:
• Answering phones
• Arranging meetings (for groups and individuals)
• Note taking (ex. board meetings)
• Designing brochures, business cards, logos, newsletters, e-blast emails
• Editing

Greater Minneapolis-St. Paul Area

• Day to day tasks vary but include:
• Copying of various types of documents
• Organizing files
• Editing and updating company database
• Researching individuals to add to company database/contact on behalf of company

Greater Minneapolis-St. Paul Area

• Mashup Media, a start-up company in Minneapolis. Day to day tasks vary but include:
• Authoring blogs and articles
• Researching potential investors
• Editing walk-throughs, biographies, FAQ sheets, etc. pertaining to the company for internal and external use

Greater Minneapolis-St. Paul Area

• Assisted faculty and staff with computer issues and concerns
• Converted media from hard to electronic format
• Scanned, labeled, and organized files and documents
• Aided IT staff in troubleshooting and system error corrections
• Participated in authoring, editing, and designing department newsletter

Greater Minneapolis-St. Paul Area

• Greeted and directed visitors
• Scheduled reservations
• Answered and forwarded interdepartmental calls
• Designed and provided informative short speeches

Google It Support Professional Certificate, Computer And Information Sciences And Support Services

Skill development experience includes: o Technical support: installing & configuring computer hardware, software, and networks o Computer.

B.A., Communication Studies, 3.6

Activities and Societies: Lamda Pi EtaMinor: Latin

Communication Studies, Senior

Activities and Societies: Seminar for Living & LearningCIEE Study Abroad Program

Ged, 9 - 12