Emma Swenson Email & Phone Number

West Fargo, North Dakota, United States

-Oversee website & inventory-Optimize SEO efforts-Manage all social media accounts & create content-Create paid digital/social advertising campaigns-Negotiate contracts with media partners-Maintain CRM & email marketing database-Plan & coordinate trade shows-Order employee merchandise & giveaway swag-Establish marketing & growth goals-Budget management

West Fargo, North Dakota, United States

-Management of 30+ employees-Recruit and hire new employees, ensure paperwork completion, and create multi-shift daily schedule for all ticketing employees. -Train new staff members on the P.O.S. system, daily promotions, and company policies.-Manage & resolve any issues to arise at the gates (customer & employee experience, P.O.S system)-Daily reconciliation & deposit of ticket sales.

West Fargo, North Dakota, United States

-Create emails, forms, and customer segments for marketing automation through Oracle Eloqua. -Create, monitor, and record NPS survey results for Sales, Parts, Service, and Rentals departments for 75+ store locations. -Prepare reporting for email campaign performance and NPS results for department meetings & Board presentations.

West Fargo, North Dakota

Created, monitored, and managed digital content across multiple social media platforms, as well as the website for over 75 dealership locations.- Social media management & advertising - Website content management- Email marketing automation- Digital media content creation & management

West Fargo, North Dakota

Ayr, North Dakota, United States

-Built landing pages on Wix website platform. -Planned social media strategy & scheduled weekly postings, events, and paid advertising. -Created digital graphics through Canva & Adobe Photoshop for social media, print advertising/marketing materials, and website use. -Performed initial website SEO audit & optimization overhaul.

Casselton, North Dakota

-Coached dancers: strengthen skills, mentor, teach-Enhanced interpersonal communication through parent interaction-Organized and planned dance performance events and competitions-Scheduled social media marketing posts and monthly classroom action plans

West Fargo, North Dakota, United States

-Entrusted with being the “first face of the fair” for patrons. -Exhibited great customer service to customers – guided them to destinations, performed cash & card transactions.-Troubleshooted any P.O.S. or ticketing issues.-Problem-solved any customer complaint issues to arise.

Fargo, North Dakota Area

-Daily operation: opened store, prepared tills, performed daily sales reports-Oversaw all weekend staff; ensured tasks were completed within each department-Resolved any conflicts that arose (i.e. customer complaints, P.O. system issues, etc)-Trained new employees on P.O.S. system & all operations of customer service

Fargo, North Dakota

-Maximized sales through suggestive selling and merchandise pairing-Demonstrated creativity with designing and implementing merchandise displays-Generated monthly financial reports and worked with inventory systems-Created & strategized marketing and social media campaigns, job postings and store promotions-Exemplified flexibility by working off-site events and through work travel (Frisco, TX)

Fargo, North Dakota Area

-Analyzed surveys regarding CRP; made observations and reported to supervisor-Worked in Excel entering survey data; gained better understanding of different entry techniques-Organized and helped create curriculum vita for my supervisor-Demonstrated reliability and honesty through completion of work from home