Emmalee Zupo Email & Phone Number

Wilmington, Nc

570 hrs to dateRotations — Women’s Unit • Labor/Delivery • Mother/Baby • NICU • Antepartum Pediatrics • Medical-Surgical • PACU • CVICU • Emergency Department • Behavioral Health • Radiation Oncology • Zimmer Cancer Center (Chemotherapy)Clinical Objectives Met: • Assessed, planned, participated in all aspects of care for multiple clients.• Listened to client concerns and questions with compassion, providing education, reassurance and resources in return. • Provided holistic care by attending to primary problem(s), while also preventing secondary complications as result of immobilization, psychosocial strain, etc.• Safely, effectively administered all medications with consistent safety checks.• Excelled in positive communication between clients and care providers, ensuring client needs were met while providers were informed of progress and changes.• Displayed technical skill and knowledge in: insertion/removal of IV catheters, urinary catheters, NG tubes; phlebotomy; wound care; ADLs; daily care/hygiene; head-to-toe assessment and vital signs.• Consistently received positive clinical evaluations for 99% of all clinical rotations.

Wilmington, North Carolina Area

• Responsible for providing excellent customer service via exceptional communication skills between customer and kitchen.• Independently responsible for section, which can contain anywhere from 12 - 20 people (3-8 tables).• Collaborate with team members, managers to help ensure all customers have best experience possible (regardless of section) by providing assistance to one another as needed.• Meet physical demands of lifting (≥45 lb), bending, walking for extended periods of time.• Responsible for knowing all aspects of food and drink menu in detail in order to provide best recommendations possible and accommodate food allergies and preferences.• Consistently handle cash and other currency without error.• Daily tasks: greet guests; take food/drink orders; serve meals; check on guests frequently; bus tables; handle money; restock, clean, set up/break down service areas.• Never call out and consistently show up on time and ready to work.• Selected to train new employees when requested to do so.

Wilmington, North Carolina Area

• Responsible for taking accurate food and drink orders and communicating with kitchen, bar and managerial staff in regards to requests.• Prepared desserts, adhering to food-safe sanitary procedures.• Managed high-volume, fast-paced customer service. Met physical requirements of walking, lifting, pushing, pulling ≥45 lbs during shifts that ranged from 6-12 hours with little downtime.• Handled large amounts of cash and other forms of currency with great accuracy and attention to detail and 0% error.• Maintained friendly rapport with clientele, as well as co-workers and supervisors.• Worked independently to ensure my specific tasks were completed for my section, but quickly helped other co-workers as needed or asked for help when overwhelmed.• Never called out of work; always arrived in prompt, timely fashion for work. • Trained new employees when requested to do so.

Wilmington, Nc

Account management:• Sole point of contact for 5+ accounts, including a pharmaceutical research company, community college, hospital, and real estate companies.• Managed funds budgeted for social media advertising on Facebook, YouTube primarily• Responsible for determining client desires, communicating about deliverables, managing project timelinesGraphic Design:• Designed online advertisement layouts, website templates• Designed print materials in form of annual report templates, branding guidelines, pamphlets/brochures, flyers, postcards, business cards for client useCopywriting/Editing:• Generated SEO content for online advertising, blogs, articles, websites• Edited content-provided content when provided for use in advertising, websites, etc.Leadership/Managerial Responsibilities:• Participated in interviewing process when considering candidates for open job positions. • Personally responsible for the delegating assignments to interns that involved both writing and graphic design projects. Oversaw project progress, providing feedback and evaluating final outcome.

Wilmington, North Carolina Area

• Greeted guests promptly; took food/drink orders in effective, efficient way; explained large menu to guests; responsible for memorizing daily specials and prices.• Delivered food to guests and resolved any issues that may have occurred.• Participated in shared responsibilities of: bussing tables, restocking paper & food items, setting up/breaking down of service areas, sweeping/mopping indoor areas, sweeping outdoor areas.• Prepared desserts, adhering to food-safe sanitary procedures.• Performed in a way as to meet high volume and fast pace of restaurant.• Maintained friendly rapport with guests, co-workers and managers.• Met intense physical demands of lifting (≥60 lb), pushing, pulling, walking, standing for long hours for either single or double shifts.• Responsible for handling cash and other forms of currency without error.• Trained new employees when requested to do so.

Greensboro, Nc

Advertising Agency — clients included Southwestern Airlines, Trulia, Verizon Wireless, among others• Worked on virtual Mobile Living "magazine" for Verizon Wireless account• Acquired sole "ownership" of developing specific campaigns/events based on client requests and adding client-requested content to site• Made minor in-template HTML/CSS coding changes for optimal layout• Responsible for writing and editing content• Contributed to site maintenance, SEO research, data entry, budget meetings for content ideas, researching Verizon products and technology

Boone, Nc

• Handled a high volume of customers regularly, while maintaining fine dining experience.• Responsible for knowing full food and drink menu in detail.• Participated in set up/break down of food service areas.• Assisted in opening and closing restaurant.• Maintained cleanliness and sanitation of environment.• Restocked paper and food items, as well as assisted in running dishes/glass through dish and restocking in appropriate areas when clean.• Never called out of work, maintained availability when expected to be on call, always reported to work on time.• Acquired regular customers and maintained friendly rapport with all other guest, co-workers and managers.• Was personally selected to participate in charitable event hosted by owner of restaurant.• Trained new employees when requested to do so.

Boone, Nc

• Attended bi-weekly budget meetings to determine topics, assign writing beats and determine deadlines. • Contributed to ideation of story ideas, with expectation of three story ideas prepared to pitch per meeting. • Prepared a minimum of 2-3 articles per week, securing at least 3 expert, in-person sources for each. • Authored several front-page articles and in-depth research series that spanned several editions of publications.

Boone, Nc

• Handled a very high volume of customers regularly.• Took accurate food/drink orders; delivered food/drink orders; corrected any mistakes if they occurred to ensure customer enjoyed best experience possible.• Prepared desserts, adhering to food-safe sanitary procedures.• Participated in extensive opening/closing duties and set up/break down of food service areas.• Bussed tables, helped to greet and seat guests, maintained clean atmosphere of restaurant.• Handled large amounts of cash without error.• Promptly arrived for work every day and never called out.• Maintained rapport with guests, co-workers and managers.• Trained new employees when requested to do so.

Boone, Nc

• Greeted guests in timely manner, took food/drink orders and communicated orders to food prep line in an effective way.• Responsible for handling payments, cash, and other currency with 0% errors.• Answered phones to take orders; took orders and payments via drive-thru system.• Delivered orders in timely fashion with no error in order fulfillment.• Prepared food orders, adhering to food-safe sanitary requirements.• Effectively maintained cleanliness of environment by sweeping/mopping floors and sanitizing surfaces, cleaning all dishes and all equipment.• Prepared food required for shifts including produce and slicing meats/cheeses.• Never called out of work and always arrived on time and ready to work.• Received managerial offer, but was unable to accept due to full-time enrollment at Appalachian State University for Bachelor's.• Trained new employees when requested to do so.

Thomasville, Nc

• Was selected by high school music instructor to participate in after-school tutor program for middle school students in band class.• Responsible for selecting supplementary exercises and pieces of music, as well as helping students prepare pieces they were expected to know for band class.• Provided guidance on proper technique, scales and other fundamentals, as well as information on where to buy supplies and cost-effective ways of doing so.• Was prepared to demonstrate any techniques or pieces of music for students.• Maintained friendly, patient demeanor with students.

Associate Degree Of Nursing (Adn), Registered Nursing/Registered Nurse

Activities and Societies: Cape Fear Association of Nursing Students

Bachelor Of Fine Arts - Bfa, Communications/Journalism, 3.69 Gpa

Activities and Societies: Magna Cum Laude Senior Lifestyles Reporter for The Appalachian (student-led newspaper)