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Edvin Alexandr Acuña González Email & Phone Number
Technical Project Manager
at
Children's Miracle Network
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✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Technical Project Manager
Location
Managua, Nicaragua
Who is Edvin Alexandr Acuña González? Overview
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Quick answer
Edvin Alexandr Acuña González is listed as Technical Project Manager at Children's Miracle Network, based in Managua, Nicaragua. AeroLeads shows a matched LinkedIn profile for Edvin Alexandr Acuña González.
Edvin Alexandr Acuña González previously worked as Administrador de Atlassian at Children'S Miracle Network Hospitals and Atlassian Administrator at Children'S Miracle Network Hospitals. Edvin Alexandr Acuña González holds It Management Postgraduate Degree, Management Information Systems, General, 90 from Universidad Americana (Ni).
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Children's Miracle Network
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Profile bio
About Edvin Alexandr Acuña González
As a professional I've had the opportunity of working in multiple IT fields and multidisciplinary teams. From Cyber Security to development I've had the chance to develop myself in ambitious projects that required organization, creativity and dedication.It all started with my first positions as a developer, in which I had the chance to work in the software development industry implementing and developing modular solutions for ERP's software's. Then I transitioned over to Information Security. I worked for Telefonica, auditing the main systems used for the operation in Central America. I learned about security information standards and more importantly this was my first contact with projects as a whole, since by this point in time I was responsible for creating following up on information security projects that helped the company.Then I moved to Now Optics, working first as a System Specialist for the main communications and routing systems at Now Optics quickly transitioning to being the System Administrator in charge of a team. It was here that I used all my knowledge acquired during my IT Management post graduate degree, I had the opportunity to take ownership of multiple IT projects that impacted the company.Finally I decided to pursuit further into Project Management, looking for positions that could enable my desire for leading, guiding and analyzing multidisciplinary teams in order to achieve a common goal. For me every new endeavor I take part in it's a part of myself as a professional and as an individual.
Listed skills include Subnetting, Database Administration, Network Administration, Software Development, and 14 others.
Current workplace
Edvin Alexandr Acuña González's current company
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Children'S Miracle Network
Website
AeroLeads page
8 roles
Edvin Alexandr Acuña González work experience
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Administrador De Atlassian
Atlassian Administrator
• Manage and customize the Atlassian suite, including Jira, Confluence, and Jira Service Management.• Develop Jira training modules for non-technical teams and streamline Jira Service Management for efficient service request resolution.• Collaborate with cross-functional teams to optimize Atlassian tool usage and workflow integration.• Stay current with Atlassian best practices, proactively recommending improvements and upgrades.
Product Manager
• Leading a multidisciplinary team consisting of 3 different departments (multimedia, web development, SEO).• Managed the development of more than 185 websites throughout all cycles, using different frameworks and technologies.• Created and implemented a QA process for the web development team.• Orchestrated end-to-end project lifecycles, from requirement gathering to deployment, leading to the successful completion of six key software initiatives within budget and ahead of… Show more • Leading a multidisciplinary team consisting of 3 different departments (multimedia, web development, SEO).• Managed the development of more than 185 websites throughout all cycles, using different frameworks and technologies.• Created and implemented a QA process for the web development team.• Orchestrated end-to-end project lifecycles, from requirement gathering to deployment, leading to the successful completion of six key software initiatives within budget and ahead of schedule.• Implemented Agile methodologies across multiple projects and programs, resulting in a 35% improvement in delivery speed and a 20% increase in team productivity. Show less
Aug 2021 - Nov 2022
Project Coordinator
• Managed 21 cross-functional projects within the eye health industry, 271 sub-projects, achieving a year-to-date 80% adherence.• Communicated with stakeholders from 9 departments (Merchandising, Franchises, Field, Marketing, IT, Operations, Accounting, Legal, Human Resources).• Created weekly status reports including advancements, obstacles, & risks, and conducted biweekly presentations to directors.
Jan 2021 - Feb 2022
Contact Center System Administrator
• Designed IVR (interactive voice response) solutions based on requirements from 2 departments (IT & Operations) to track 8+ call metrics (volume, origin, destiny, motive, average handle time, conversion rate, order status, dispositions).• Increased efficiency by centralizing the IVR’s from 3 lines of business into 1.• Oversaw 3 Specialists in the resolution of 30+ daily technical support cases and execution of IVR solutions.• Solved 5+ weekly escalated cases regarding the Noble… Show more • Designed IVR (interactive voice response) solutions based on requirements from 2 departments (IT & Operations) to track 8+ call metrics (volume, origin, destiny, motive, average handle time, conversion rate, order status, dispositions).• Increased efficiency by centralizing the IVR’s from 3 lines of business into 1.• Oversaw 3 Specialists in the resolution of 30+ daily technical support cases and execution of IVR solutions.• Solved 5+ weekly escalated cases regarding the Noble system & oversaw 2 monthly system updates. Show less
Aug 2019 - Dec 2020
Contact Center System Specialist
• Executed IVR solutions handling 6K+ daily calls for 115+ agents for 260+ stores (corporate & franchises).• Administered 3 functions within Noble (call-center infrastructure system) including call routing, UI creation and system configurations with specific setups (daily call logs, databases, outbound dialers, and masking incoming & outgoing numbers).• Solved 10+ daily technical support cases submitted by agents regarding their equipment.
Oct 2018 - Jul 2019
Information Security Officer
• Conducted risk analysis through monthly revisions of access, profile & privileges for 700+ users across 10 servers and databases.• Reported incidents to 8 managers across 5 Central American countries, in order to enforce information security measures.• Detected 2 large scale incidents documenting the loss of 6 months of data, and proposed improvements in security guidelines.• Analyzed 140+ monthly access requests to protect 3 company critical layers (databases, applications, and… Show more • Conducted risk analysis through monthly revisions of access, profile & privileges for 700+ users across 10 servers and databases.• Reported incidents to 8 managers across 5 Central American countries, in order to enforce information security measures.• Detected 2 large scale incidents documenting the loss of 6 months of data, and proposed improvements in security guidelines.• Analyzed 140+ monthly access requests to protect 3 company critical layers (databases, applications, and servers), implementing network subnetting best practices. Show less
Jun 2015 - Oct 2018
3 education records
Edvin Alexandr Acuña González education
It Management Postgraduate Degree, Management Information Systems, General, 90
Systems Engineering, 86.57
Bachelor'S Degree
Instituto Pedagógico La Salle
FAQ
Frequently asked questions about Edvin Alexandr Acuña González
Quick answers generated from the profile data available on this page.
What company does Edvin Alexandr Acuña González work for?
Edvin Alexandr Acuña González works for Children's Miracle Network.
What is Edvin Alexandr Acuña González's role at Children's Miracle Network?
Edvin Alexandr Acuña González is listed as Technical Project Manager at Children's Miracle Network.
Where is Edvin Alexandr Acuña González based?
Edvin Alexandr Acuña González is based in Managua, Nicaragua while working with Children's Miracle Network.
What companies has Edvin Alexandr Acuña González worked for?
Edvin Alexandr Acuña González has worked for Children'S Miracle Network, Children'S Miracle Network Hospitals, Top Floor Marketing, Now Optics, and Telefónica.
How can I contact Edvin Alexandr Acuña González?
You can use AeroLeads to view verified contact signals for Edvin Alexandr Acuña González at Children's Miracle Network, including work email, phone, and LinkedIn data when available.
What schools did Edvin Alexandr Acuña González attend?
Edvin Alexandr Acuña González holds It Management Postgraduate Degree, Management Information Systems, General, 90 from Universidad Americana (Ni).
What skills is Edvin Alexandr Acuña González known for?
Edvin Alexandr Acuña González is listed with skills including Subnetting, Database Administration, Network Administration, Software Development, Office Management, Html 5, Visual C#, and C#.
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