Eric Adams Email & Phone Number

Jacksonville, OR, US

• Provide management consulting to founders, owners, and CEOs, addressing cross-functional issues and preparing the companies for growth or strategic change.
• Strategic and operational dashboard design and development
• Organizational planning, process optimization, and executive coaching for digital agencies
• Strategic planning services
• Interim COO/CEO services

Columbia, MD, US

• Let integration of Filter into Merkle, which was concurrently being integrated into Dentsu.
• Led service delivery team of 300, acting as the business owner for commercial contracts.
• Re-engineered staffing process for $15+MM client, resulting in increased employee and client satisfaction.
• Saved 30% in IT spend by converting to a cloud-based architecture.

Seattle, WA, US

• Transformed a creative staffing firm into a digital marketing and design agency, increasing company valuation multiplier from 2.3x to 6.5x and EBITDA% by 4x.
• Led due diligence for acquisition and achieved a 45-day LOI to close timeline.
• Reorganized company into experience design and marketing service lines, including organizational design and implementation.
• Expanded operational forecasting system to include sales, delivery, recruiting, and finance departments, allowing individual contributors and management to see real-time performance.
• Oversaw all client contract negotiations.
• Coached CFO, Marketing Director, and EVP of Sales on value propositions for GTM development.

Seattle, WA, US

• Developed a sophisticated operational forecasting system, reducing refresh time from 30 days to overnight.
• As part of the company advisory board, defined a new operating model to increase margins and reposition the company for future sale.
• Reorganized the company from five brick-and-mortar locations nationwide to centralized operations with remote sales and delivery functions, saving 50% on facilities costs.
• Restructured IT architecture to embrace cloud-based solutions, saving 30% in costs.

Columbus, Ohio, US

• Led due diligence and earnout negotiations during the sale of the XRM business unit to Avanade.
• Co-led growth of the organization from $20M to $86M with operations across the United States and Canada.
• Facilitated divestiture of XRM business unit to Avanade.
• Established and led the Program Management Office (PMO) and defined KPIs.
• Managed Account Directors using data-driven insights.
• Executive Sponsor for clients including MasterCard, T-Mobile, Microsoft, and Amtrak.

Columbus, Ohio, US

• Managed division P&L, utilization, and resource management.
• Successfully navigated 2008 economic contraction by rapidly aligning costs with revenue.
• Led new division executive team composed of ECD, Chief Marketing Strategist, User Experience Director, Technology Director, and Client Services Director.
• Responsible for all client contracting and negotiation.
• Led acquisition integration of HL2 assets and employees.
• Developed and successfully implemented BHAG of landing on Forrester Wave Interactive Agencies’ Web Design Capabilities.

Columbus, Ohio, US

• Grew and managed Microsoft accounts, including Codeplex, Microsoft Research, Windows Vista Marketing, and SQL Servier Product Marketing. Grew accounts from $50k to multi-million, multi-year engagements.

Columbus, Ohio, US

• Led Large Account Reseller Program Portal Implementation for Microsoft.
• Technical Lead of Business Continuity Planning for Cascade Investments.

Fort Worth, TX, US

• Analyzed cross-functional processes and identified areas for improvement and automation.

New York, NY, US

• Via merger with Lante Corporation and SBI.
• Client Lead and Agile Coach of business rule-driven quoting engine for homeowners insurance line of business for Safeco Insurance.
• Technical Client Lead of enterprise employee portal for Washington Mutual.
• Led Puget Sound Extreme Programming Users Group.
• Gathered and redeployed corporate-wide technology best practices.

• Technical Lead of Microsoft Certified Professional certification retirement engagement for Microsoft.
• Technical Lead of Microsoft's Y2K compliance tracking system.
• Database Team Lead of secure email communication platform for ZixCorp.

• Client Delivery Lead of a demonstration illustrating how secure banking transactions work using SChannel/SSL for Microsoft.
• Client Delivery Lead of a content management system for Microsoft TechNet, leveraging leading-edge technology for Microsoft.
• Developed Schedule+ to Outlook 97 migration wizard.
• Client Delivery Lead for developing Outlook 97 demonstration applications to compete against Lotus Notes for Microsoft.
• Technology Lead for new Seattle office and responsible for all new technology hires.

• Developed Microsoft Certificate of Authenticity tracking system to improve quality from 30% accuracy to 99% accuracy of COAs attached and assigned during the software manufacturing process for Stream International, a.
• Developed account management system for large conference systems using alpha and beta technologies to load attendees from conference registration systems.
• Developed data warehouse model of McDonald's Monopoly prize allocations for Perseco.

Dallas, TX, US

Provided quality assurance, project planning, and sensor simulation services for military contracts. ERGSFCDS, HARPSS, FLIR Prototype for JSF.