Elizabeth Devlin Email & Phone Number

Denver, Colorado, Us

Board Vice PresidentWaitlist & Capacity Planning Committee Chair- Developed, implemented, and maintain an optimized process to track waitlist applicants- Created, implemented, and maintain a capacity planning system, in compliance with state licensing regulations- Organized the Waitlist system for success, so Staff and Board can accurately and clearly see the number on our waitlist for each classroom at any time- Restructured waitlist so child data is clean and accurate and Staff and Board know how many openings we currently have and any upcoming openings- Ensure Parents know where they stand on the waitlist and are communicated with regularly- Strategize on how to achieve 100% child capacity to maximize revenue, as a non-profit- Plan classroom age changes and adjust capacity planning as needed- Communicate to Staff & Board when not able to be at 100% capacity for revenue tracking (ie. mid-year age changes and open spots while waiting to move/enroll)- Coordinate with Staff/Admins to fill current & future openings- Coordinate volunteers as neededRiverhouse is a non-profit and my time is volunteered.

Tampa, Florida, Us

- Honored with Special Recognition award at National Sales Meeting for impactful work with revenue teams- Salesforce Management: Responsible for managing Salesforce environment across all business functions including sales process planning, integration to marketing/finance systems, ad hoc projects, reporting, and custom development.- Revenue Support: Support revenue leadership through capacity planning, productivity review, market segmentation, territory carving, quota/incentive design, and headcount allocation.- Process Optimization: Build and drive process, change management, and operational efficiencies within revenue teams to enhance productivity.- Team Leadership: Lead, coach, and develop members of the Sales Operations team to achieve organizational goals effectively.- Cross-Functional Collaboration: Partner with relevant business functions to develop efficient workflow processes and standards, ensuring alignment with organizational objectives.- User Efficiency and Data Accuracy: Focus on enhancing user efficiencies, solving business/customer issues, inventing creative solutions, and ensuring data accuracy across the system.- Change Management: Participate in change management processes and drive communication efforts across relevant stakeholders.Tools: Salesforce (Sales and Service Cloud), Aviso, Everstage, Hubspot, Certinia, Dealhub, NetSuite, AscentCloud, Zoom Support Call Center, 6sense, Chili Piper, Gearset, Forethought AI, PowerBI, Elements.cloud, Insycle

Pleasanton, California, Us

I worked on our Revenue Operations team as it grew, managing everything from our 13 sales tools and processes, to onboarding and training, to our data and cleaning it. I was the go-to team member for problem-solving and data analysis. I worked multi-functionally, while closest with our SDR and Sales organizations, I also collaborated with Marketing, CX, Systems, and Enablement to look at the entire sales cycle.- Develop, track and manage the pipeline-creation process, performance analysis, KPIs to drive growth and efficiency- Monitor and review the Salesforce funnel and pipeline metrics weekly to ensure quality and accuracy- Own sales analytics data gathering, reporting, and improvements and deliver strategic insights to improve sales operations and outcomes- Implement best practices and standardization of sales-development processes, leveraging efficiency and scalability- Ensure alignment with overall corporate objectives, cadence and priorities- Ensure accuracy and consistency of lead flow and routing and improve overall lead management process, in collaboration with Marketing Operations- Help prepare the Quarterly Business Review (QBR) and Quarterly Sales Reviews and support capacity planning initiatives- Design reports, lists and dashboards- Lead and assist with overall Revenue Operations projects working closely with Cross-functional team(s), by identifying and solving business issues- Ensure Tools and Systems align with internal sales processes and partner with Enablement to create training documentation to support- Diagnose edge case process and tool challenges by being an admin and super user of tech stack- Drive data integrity and cleanup to establish accurate and trusted reportingAd hoc reporting and day-to-day operations supportTools: Salesforce, Outreach, ZoomInfo, LinkedIn Sales Navigator, DataFox, Chorus, Conversica, Hubspot, Fullcast, RingLead, Demandbase, Sendoso, Orum, Excel, BoostUp, DOMO, Jira, MixMax, LeanData

Pleasanton, California, Us

Promotion to Revenue Operations Manager was a title change as I was already managing all responsibilities

Denver, Colorado, Us

Techstars Boulder Q1 2018 Class 122Acquired by Planomatic in 2019, Rebranded to Snaply in 2023Responsible for overseeing the entire customer experience and ensuring that Walkthrough exceeded customer expectations. Drove revenue growth, implemented operational efficiencies, and developed and executed sales strategies.- Oversaw the sales and customer success teams, and provided guidance, coaching, and support to ensure that they achieved their goals- Developed and executed sales strategies to drive revenue growth, including prospecting, lead generation, and closing- Managed the customer experience to ensure that Walkthrough exceeded customer expectations, including responding to customer inquiries and complaints and resolving issues in a timely and professional manner- Developed and implemented operational efficiencies to streamline processes and improve the customer experience- Managed relationships with key stakeholders, including real estate agents, property management companies, single-family rental owner/operators, and more- Provided regular reports and updates to the executive team on sales and customer success performance and progress against goals- Analyzed market trends and customer insights to inform sales strategies and tacticsImplemented performance management processes for the sales and customer success teams- Ensured that customer feedback was captured and analyzed, and used results to continuously improve the customer experience- Provided regular training and development opportunities for the customer success and photographer teams to enhance their skills and knowledge- Worked closely with the product and engineering teams to ensure that the company's offerings were meeting customer needs and that sales and customer success teams had the tools they need to succeedTools: Salesforce, Zendesk, MixMax, MailChimp

Denver, Colorado, Us

Focused on business development and sales, then also began managing business operations and built a support team upon entering Techstars accelerator program.

Denver, Colorado, Us

- Generated and qualified leads through various outreach channels, including email, phone, and social media.- Conducted market research to identify new business opportunities and stayed up-to-date on industry trends and competitors.- Assisted the sales team in nurturing leads and closing deals by providing information and resources.Engaged with potential and existing customers to understand their needs and educate them on FullContact's products and services.- Collaborated with cross-functional teams, including marketing, product, and customer success, to ensure a seamless customer experience.- Maintained accurate and up-to-date records of sales activities, including lead and opportunity tracking- Stayed knowledgeable about FullContact's products and services and articulated their value proposition to potential customers.- Continuously sought out ways to improve processes, systems, and tools to enhance the business development function.Tools: Salesforce, YesWare, LinkedIn Sales Navigator

Westminster, Colorado, Us

Westminster, Colorado, Us

- Developed and implemented operational policies and procedures. Established best practices for running the business, and ensured policies were communicated clearly and consistently across all departments.- Led and mentored business development and support staff. Provided guidance and support to help them achieve their goals and improve their performance.- Organized, supervised, and promoted large events: lunch and learns, book launch, self-development seminars, grand openings, patient events, and others.- Kept track of all employee statistics for training purposes. Reflected weekly on improvement conditions.- Opened and built the patient base for new clinics. - Hired, onboarded, trained, and managed independent contractor massage therapists. Hired massage therapists and front office coordinators.Tools: Salesforce, Constant Contact, HTML

Westminster, Colorado, Us

- Established and maintained strong relationships with key stakeholders, including small businesses, enterprise companies, community organizations, and other stakeholders.- Developed marketing and communications strategies.- Created and distributed marketing materials, developed and executed campaigns, and leveraged social media and other digital marketing channels to reach target audiences.- Planned and executed events to promote the company and engaged with patients and other stakeholders.- Responsible for measuring the impact and effectiveness of marketing campaigns and initiatives, and making data-driven recommendations for improvement. Analyzed website traffic, social media metrics, Living Social and Groupon deal metrics, and other performance data.

Atlanta, Ga, Us

Bachelor Of Science, Chemistry

Master, Business Administration

Education record