Eduardo Adrián De Val Email & Phone Number

Las Palmas De Gran Canaria, CN, ES

Madrid, Community Of Madrid, Spain

Service Operation Transformation project based on Agile framework for MADRID DIGITAL

Las Palmas, Canary Islands, Spain

Sharing the Telefonica's infrastructure to extend a private fiber optic network to Idecnet customers.Implementing incident, change, problems and knowledge management only for fiber optic Idecnet customers.

Madrid Area, Spain

Replacing BMC ITSM 6.3 with 8.1 version at Grupo CorreosTrying to swap "unsuccesful changes" to "pending management"Deploying problem management and enhancing incident, change and knowledge managementTransition to 18.08 DWP/Smart IT finished

Madrid Area, Spain

Deploying Configuration Management and Change Management at Ministerio de la Presidencia. Improving incident and knowledge management performance

Madrid

Improving a BMC ITSM legacy instalation at Ministerio de la PresidenciaDesigning the next IT management steps.

Madrid

Deploying Incident Management, Asset Management and Service Request at Ministerio de Agricultura y Medio Rural y Marino.Deploying configuration management and improving incident and change management

Defining ENAGAS DataCenter needs in the near future, and providing to ENAGAS a tool to plan their DataCenters for the next 10 yeas

Helping users of METRO DE MADRID to keep updated Atrium CMDB,Identifying bottlenecks and anything that cause users headache.Trying to substitute the internal datasheets with CMDB reports.Deplotiny configuration management and improving changes and problems management

I finished the implementation of the BMC CMDB (Atrium) tool in METRO DE MADRID, helping users to define clearly the relationships between different classes, motivating people to populate the CMDB and proposing next activities to shape the CMDBIncident and changes management improved.

Coordinating the different inner areas with the external providers and TELEFONICA in order to achieve the compromises acquired by MACROTELSA with TELEFONICA, "fibre to the home" project related.Coordinating incidents management over Telefonica's applications, and improving changes and problems management over own made apps.

Improving the service quality, managing costs and enhancing the three separate business areas: computer repairment, web developing and market place.Coordinating and improving incident and configuration managament over provider's applications and defining changes management on premises.

Defining, implementing and deplying ATM-based data new services in the Las Palmas Port environment.Deploying incident management over open source application. Deploying changes and configuration management over own made app.

Designing complex technical projects to solve the data communications problems and to enhance the productivity of the Key Accounts data networks

Maintaining and improving IBERPAC (TELEFONICA Public Data Network) performance and service.

Master'S Degree, Information Resources Management

Máster En Gestión De Riesgos

Certification Agilepm, Agile Project Management Foundations

Bachelor'S Degree, Telecommunications

Pre Certification, Pmp

Activities and Societies: Certification course for PMP

Fpc, Coaching

Certification, Itil V3 Expert

Master'S Degree, Bmc Ars 7.X, Atrium Cmdb

Certification, Itil Service Manager

Not Finished, Computer Technology

Master'S Degree, Telecommunications Engineering