Eric Gallini Email & Phone Number

Northborough, Ma, Us

United States

Citrix Infrastructure Engineer• Designed and implemented Windows 10 deployment, utilizing App Layering for Citrix XenDesktop environment• Principle resource migrating difficult software from obsolete XenApp farm, leveraging extensive software knowledge• Principle resource driving Citrix component upgrade from 7.8 to 7.15• Developed implementation strategy to upgrade XenApp from 6.5 to 7.15• Implemented a process to reduce incident queue average count by 80%• Designed and implemented vDisk strategy to manage and reduce the catalog of 40 XenApp images and 120 XenDesktop images• Established monthly patching strategy for Microsoft, Symantec, and other 3rd party updates throughout the Citrix environment• Documented operational procedures to leverage contracted associates• Responsible for knowledge transfer to off-shore night shift personnel Operational Team Lead• Created new processes to improve team performance• Implemented collaboration tools to enhance team communication• Responsible for hardware orders with project planning requirements• Assisted management in one-on-ones, objectives, skill assessment, and recruiting• Project lead for moves, hardware recycling, and asset security• Managed vendor relations for hardware, services, and staff augmentationSoftware Distribution Team• Distributed software to TJX Corporate, Distribution Centers, and remote users, often requiring modification of packages and distribution methods to accommodate low-bandwidth or short duration connections• Remediated issues through various tools such as Active Directory and Bit9• Team lead and point person for troubleshooting and repair of failed installsPatch Management Team• Created packages for 3rd party patches in LANDesk, often requiring non-standard installation methods• Responsible for ensuring Symantec Endpoint Protection was implemented on over 7000 systems• Developed patch metrics process, reducing labor by 75% while still maintaining required metrics

Woburn Ma

• Network design and implementation for multiple clients.• Provided full range of support for clients throughout Massachusetts• Researched and used innovative technologies for clients with unique technical needs

Marlborough, Ma

• Designed, implemented, and maintained backup and anti-virus solutions for hosted servers• Researched and implemented OLAP tools in a hosted environment• Acted as single point of contact between Windows and AS/400 teams• Designed SQL reporting solution for AS/400 saving about 70 hours of manual work per month

Marlborough, Ma