Innovative and dedicated English teacher with a passion for integrating technology into the classroom to enhance student learning and engagement. Experienced in utilizing digital tools and platforms such as Google Classroom, educational apps, and interactive software to create dynamic and interactive lessons. Skilled in developing curriculum that incorporates multimedia resources, fostering a collaborative and inclusive learning environment. Committed to continuous professional development and staying abreast of the latest educational technologies to support student success.

Executive presentations for large data consumption accounts as Johnson and Johnson, American Express, Walmart, JP Morgan to mention some.Strong analytical skills sophisticated excel, VBA, SQL, python.

SNTC Smart Assist Americas team Lead. Weekly and monthly reports and KPI's to Americas Regional Manager , CX Product Management and Global Process Manager.Manage a team of 5 Data Analysts following reconciliation process from start to end tracking process against targets and goals to improve performance.My Cisco Entitlements assistance to coders and Product Manager detecting Bugs, erroneous data and possible improvements.Reporting automation for MCE raw data actually being used by Americas, Europe and APJC teams.

Complex data analysis that requires an in-depth evaluation of multiple factors. Constantly representing Cisco Systems to external customers/clients. Conference presentations of business actionable insights and potential risks to technical and non technical final users, Account Teams,. Used to work with India teams. Databases. I love to automate processes!

Audit federal expenses and report to Mexico taxation authorities.Automation of everyday tasks with vba macros and forms to guarantee the daily payroll. Differential and incremental backupsOnline banking transactions. Massive Billing.

Supply technical call center operations providing service by communicating effectively with technical and non-technical staffHandling a large volume of inbound calls and enquiries.Quickly processing information.Accurately updating customer records with information.Quickly understanding a callers point of view and to empathize with them.Fully aware of all laws & regulations regarding data protection.

People contact and sells

Skilled in planning, preparing, and executing engaging English lessons tailored to diverse class levels. Capable of efficiently conducting up to three impactful classes in a single day. Consistently monitoring and documenting student attendance to track their progress and commitment. Proficient in assessing students' work, providing constructive feedback to enhance their learning experience. Demonstrated success in effectively preparing students for various external examinations, ensuring their optimal performance.