Ahmed Samir 🟢 Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Sales Engineering Covering EMEA region.Actively develop and progress qualified opportunities with the Sales Team. Act as a deep technical expert in sales opportunities, and leverage your experience to make Pre-sales engagements successful. Collaborate with other internal teams to drive outstanding customer satisfaction. Maintain an understanding of the.

Dubai, United Arab Emirates

- Train and on-boarding customers post-sales- Build a relationship with your key accounts and the stakeholders and ensure customers have the optimal experience.- Closely support the Service Management, IT and Project teams when new services are being transitioned into live to ensure the operational teams needs are captured, developed and delivered..

Dubai

- Responsible for the day to day communications with clients to build and maintain client relationships.- Working on commercial contracts with government entities to deliver, manage and operate the service. - Collaborate with all levels of organization and programs leadership (including Sales, Operations, Product, Sourcing, Engineering and Support) to.

Dubai, United Arab Emirates

• Working as Technical consultant for EMS Solution by MicroFocus
• Working with customers to implement and tailor the application to meet their needs.
• Provide ITIL Consultation for customers.
• Provide Consultation on the monitoring solutions provided by Microfocus
• Working on Pre-Sales activities like writing technical proposals and estimation for implementation.
• Supporting Abu Dhabi Department of Transport for the following: o Supporting Monitoring and ITSM solution provided by HPE ( MicroFocus ). o Supporting ArcSight Logger and Arcsight Connector o Acting as IT Service.

Cairo Governorate, Egypt

• Working as implementer of HP products ( HP Service Manager )
• Working with customers to implement and tailor the application to meet their needs.
• Provide Consultation on the ITIL process in order to tailor the application to meet the customer requirements.
• Dealing with DBs such as Microsoft SQL, and do some scripting ( Java scripts )
• Engaged with Customers for Analysis and designing the solution to meet their needs.
• Working on Pre-Sales activities like writing technical proposals and estimation for implementation.

Cairo Governorate, Egypt

• Working as Interface between the First Line of support (IT Helpdesk) and the Third Level responsible for the infrastructure (Exchange, Communicator, Network, AD ……..etc.)
• Handling Major incidents in terms of following up and analyzing the issue and defining the root cause with coordination with the Third Level of Support.
• Working as Incident Manager, by following up with the tickets exceeding the MTTR and enforcing the Policy to be followed according to the Incident Handling policy.
• Working on Bring your own Device ( BYOD ), The target of the project is to allow users to connect using their smart phones and tablets to the network and use the services like Mail, IM and Web Services

Cairo Governorate, Egypt

• Dealing with different nationalities from the entire world:
• France, USA, England, Germany, Morocco, KSA, India, Singapore, China, Sweden, Brazil, Argentine, Chile, Mauritius…etc,
• Receiving more than 500 calls per month from different nationalities
• Remarked Business & Customer orientation which result to many Thank letters
• Flexibility & Agility while dealing with different mind thoughts, cultures & nationalities
• Recipient of the Orange Business Services Local Award

Mobinil Shop, Suez Branch

-Worked as a Customer Care Representative at one of Mobinil shops-Dealing with Direct Mobinil Customers and up selling and providing information to the customers.