Eakarot Hemanidhi Email & Phone Number

Chiang Mai, Thailand

Bangkok, Bangkok City, Thailand

• Responsibilities
• Manage Merchant Support team, both technical and operation support to ensure all merchants receives world class support services
• Serve as contact point 24/7 for any payment incidents and communicate incident to impacted merchants in a very timely manner. Ready to jump into any incidents when necessary
• Ensure support coverage during mega campaign (8.8, 11.11, 12.12, Lazada birthday)
• Coordinate internally to ensure incidents and problems are escalated to the right team/person and follow up progress to ensure merchant receives update on each progress in a timely manner
• Provide proactive support by monitoring alerts from the Network Operation Team (Noc) if the team see any suspicious problem therefore problem is fixed before Merchant notices it

Bangkok, Bangkok City, Thailand

• Responsibilities
• Lead account management and technical/non-technical support for customers in Agriculture business though Skype/WhatsApp/Call/Email
• Monitor Jira tickets and compile reports
• Log defects and enhancement requests in Jira and ensure all the issues are well prioritized
• Communicate with developers in around the world and ensure they understand the issues and provide appropriate solution
• Conduct software testing (Functional test, smoke test and regression test) each release (both web release and Android mobile release) and feedback GO or NO-GO to production environment

Bangkok, Bangkok City, Thailand

• Responsibilities
• Manage a team of 8 support agents (5 in Thailand, 2 in Indonesia and 1 in Philippines) to ensureo Highest user satisfaction by providing prompt response and accurate Rootcause analysiso Strong relationship within the.
• Provide troubleshooting and automated tool to drive improvement in application support
• Improve support process to drive improvement that reflects application Scorecard
• Coordinate with management team for frequent issues and define mitigation plan
• Plan and forecast staff utilization

Bangkok Metropolitan Area, Thailand

• Responsibilities
• Develop prototypes to present client’s solutions. Focus solutions areo e-KYC with Face Recognition and Liveness detectiono Digital Mobile Bankingo Digital Insurance
• Co-ordinate with sales team and carry on proposed solution meeting
• Interview clients to understand scopes and requirements
• Work with partners to create packed solutions
• Co-ordinate with development to get a cost estimation

Cambodia

• Responsibilities
• Ownership of a back-office system for Casino business
• Provide in-house support and on-standby support on 24/7 basis
• Support Migration to Microsoft’s Azure cloud infrastructure
• Gather business requirements and write requirement specification
• Suggest solution by preparing and evaluating alternative workflow

Bangkok, Bangkok City, Thailand

• Responsibilities
• Lead account management and technical/non-technical support for customers in Agriculture business though Skype/WhatsApp/Call/Email
• Provide on-site and remote support after Go-Live
• Log defects and enhancement requests in Jira and ensure all the issues are well prioritized
• Communicate with developers in Norway and ensure they understand the issues and provide appropriate solution
• Conduct software testing (Functional test, smoke test and regression test) each release (both web release and Android mobile release) and feedback GO or NO-GO to production environment

Bangkok, Bangkok City, Thailand

• Responsibilities
• Review response to RFP documentation and make sure there is no mistake and flaws in the wording. Ensure that all wordings are based on facts and no assumption without supporting facts.
• Review proposal documents both word document and Power Point presentation. Ensure that all documents comply to EY writing guideline and styles
• Review work products such as audit working paper. Ensure that all documents comply to EY writing guideline and styles
• Create and maintain engagement documentation based on EY standard template
• Participate in internal projects such as internal trainingMajor achievements

Bangkok, Bangkok City, Thailand

• Shipco Transport offer global freight and air freight services. Bangkok Development Center (BRC) develop application for the enterprise. The application is a rich GUI Java based web application that replace existing.
• Manage a team of 10 people – 8 in Bangkok/2 in Mumbai which provide 24/5 application support
• Ensure that the team provide service on a timely manner and provide accurate information. Randomly check the quality of the support service
• Plan resources and strategy in order to provide support when we have an unusual monster release
• Design and drive standard support processes mainlyo Define priority criteria based on severity and impacto Define ticket statuses: first response provided, root cause analysis, and positive closureo Define SLA so that.
• Design report and dashboard to monitor performance of the team

Limassol, Cyprus

• PrimeXM offers low latency ordering and pricing engine to multiple liquidity providers and white label solution for FX markets. PrimeXM also offers a value added Web based GUI available for users to configure the.
• Setup Thailand office and recruit new employees
• Transfer product knowledge and train new employees
• Ensure collaboration between Cyprus office and new Bangkok office
• Ensure the workload is balanced among the resources
• Design support process to support Asia time zone

Bangkok, Bangkok City, Thailand

• Thomson Reuters is the world leading market information provider. Thomson Reuters offer enterprise solution to deliver from exchanges, analysts, and editorials to the screen of the users. Thomson Reuters Eikon is.
• Manage deployment and view explorer team of five people, lead by examples, and give directions for the team to work effectively and efficiency
• Monitor performance of the team on the weekly basis
• On the monthly basis, analyze Key Performance Indicators (KPI) and compile monthly reports for the management as well as forecast trends of incoming support tickets
• Schedule meetings as needed
• Balance workloads among the team members

Bangkok, Bangkok City, Thailand

• Thomson Reuters Enterprise platform domain provides complete market data hub and market data distributing server for realtime and historical data as a solution for an organization. Technologies: C/C++, Red Hat Linux.
• Provide 2nd level support for Reuters Foundation API (RFA)
• Provide coaching, training, and presentation of Thomson Reuters Market Data for Realtime products
• Analyze Key Performance Indicators (KPI), summarize the result, and present the team's performance to the department
• Contribute FAQ and knowledge to Customer Answer Zone
• Debug the application into C++ source code level

Bangkok, Bangkok City, Thailand

• Design and Develop Pocket PC Inventory Project/.NET application to be used in feed mill
• Working closing with team members both junior and senior level to integrate modules and helping with functional and technical testing
• Provide on-site Training and support to feed mill users
• Deploy the software on productions on site to various feed mill locationsMajor achievements
• Deploy the software on productions on site to various feed mill locations
• Successfully deployed Pocket PC inventory solution to major feed mills o SWT feed mill (Bangna) o Bangkok Produced feed mill (Sarauri) o CP feed mill (Nakorn Ratchasima)

Bangkok, Bangkok City, Thailand

• Work for AIS CCARE project in the team of Billing Capability development (backend system)
• Coding small to middle size module in ANSI C/C++ and embedded SQL (to query Oracle database) under UNIX environment
• Generate, compile and call stored procedures to select, insert and update various tablesThere at Accenture, I was assigned to develop a few small modules using C/C++ programming language. The whole product is for AIS.

Master'S Degree, Computer And Information Sciences, General, 3.14

Bachelor'S Degree, Computer Science, 3.00

Activities and Societies: N/A