Steve Eakins Email & Phone Number

Experienced leader and customer service professional delivering exceptional results. Self-motivated, ambitious, and personable with strong communication and influential decision-making skills across all levels. Committed to improving the customer journey while driving commercial growth.Proven record of successfully engaging and mentoring teams through change, including mergers, restructuring, and brand transformations.Continuous improvement is at the core of my leadership philosophy. As a proactive and driven senior management professional, I excel in sales management, stakeholder engagement, and organizational efficiency.With over a decade of experience at the firm, I've held various roles, embodying the following:- Collaborative team player adept at working across multiple teams, time zones, and with international stakeholders.- Passionate about delivering exceptional service and value to partners and clients, fostering long-term loyalty.- Effective communicator to diverse audiences, from industry events to internal and external executives.- Focused on profitability while safeguarding long-term business interests, skilled in high-stakes negotiations.- Energetic, visionary, and known for driving innovation to achieve optimal outcomes.- Constantly seeking personal and professional growth through learning and development opportunities.Connecting with new people and solving their challenges brings me great joy.Let's connect and discuss. 👋🏻Professional SkillsPartnership Management | Business Development | Team Leadership | Talent Development | New Partnership Acquisition | Strategic Planning | Effective Communication | Keynote Speaking | Content CreationIndustry Specific SpecialtiesInternational Payments | Contact Strategy Workflows | Customer and Partner Relationship Management | Building Partner Loyalty | HNW Client Management | International Property Purchase Cycle (Global, with expertise in France, Spain & Portugal)

Listed skills include Currency, Trading, Fx Options, Sales, and 40 others.

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  Key Partner Director

  Lumon

  Sep 2019 - Present - London, England, United Kingdom

  In this role I became the account director for the firm’s biggest partner. My role was to build and establish an international based team to support a partner with over 800 staff members. We did this by remaining obsessive about delivering customer success through real value-added service. This included establishing a team of 12 at its peak responsible for partner training and new client generation, brand awareness, client on-boarding into that vertical and a trading team servicing the underlying client requirements. Achievements within this role include- Responsibility for trade volume increase of 18% to over £250 million new business annually- Increase in new client aquations by 12%- Improvement of conversation rations for introduction to account, and account to trade of over 9%I became specialised as a key account director engaging with senior members of international firms as the company went through a re-brand, formally known as Foreign Currency Direct, to now Lumon.