Eric A. Klee Email & Phone Number

Orlando, Fl, Us

Augusta, Ga, Us

• Manage catalog and curriculum software systems (Modern Campus' Acalog, Curriculog) that support accurate documentation of courses, degree programs, and academic policies necessary for the integration of Student Information Systems such as Banner and DegreeWorks• Publish annual digital academic catalogs, including editing and proofreading content• Analyze data and system processes for continuous improvement, suggesting changes and leading their implementation• Conduct training for catalog and curriculum management software

Alameda, California, Us

• Provided excellent customer service by processing customer transactions accurately and efficiently using point-of-sale systems• Maintained a neat and organized sales floor by restocking shelves and ensuring product displays are visually appealing• Collaborated with team members to achieve sales goals and contribute to a positive working environment

Toronto, Ontario, Ca

• Conducted corporate higher education software training for Acalog (catalog management), Curriculog (curriculum management), and Register (student registration)• Authored scripts and prepared training materials for virtual sessions/webinar presentations• Led virtual training sessions with clients using Zoom, demonstrating software capabilities through lecture, demonstration, and hands-on learning• Wrote, edited, and published articles, technical manuals, user guides, and FAQs in Zendesk client-focused module• Created and edited onboarding and training courses in Talent LMS

Charlotte, Nc, Us

• Project Management - multitasked and managed multiple complex communication projects, including strategic planning, coordination, education, and direction across all academic units to realize efficiencies and streamline processes• Content Writing/Editing - wrote, edited, proofread, designed, and published the annual Undergraduate and Graduate Academic Catalogs (900+ pages each) under established deadlines, utilizing course and curriculum software (Acalog and Curriculog)• Digital Communications - developed and coordinated internal and external digital communications, overseeing websites via Drupal CMS, newsletters, social media, and email campaigns to faculty, staff, and/or students• Graphic Design - executed graphic design for special projects related to Provost-hosted events (invitations, programs, presentations, posters, signage, et al.)• Leadership - created communications plans and managed the implementation and campus-wide deployment of Acalog (catalog management) and Curriculog (curriculum management) software solutions for improved curricular processes and catalog presentation• Brand Management - created and managed content style and editorial standards for academic catalogs, and multiple SOPs; supported and ensured compliance with new brand marketing initiatives through publications and websites to ensure consistency and brand fidelity

Orlando, Fl, Us

• Wrote and edited content for marketing projects across print, digital, and social media platforms for both local and national companies• Proofread copy to ensure accuracy in grammar, spelling, punctuation, and factual information, maintaining consistency • Conducted research, fact-checked, and verified historical data and information• Contributed to the development of client proposals• Clients included: ZOM Living, Rogers-Kiene Building, Global Peace Film Festival, Valorem, Suntek, S&S Welding, The Julian Apartments, The Helix at Lake Mary, City of Sunny Isles Beach, Miss Orlando Pageant, C4 Architecture, and Izziban Korean Restaurant

• Delivered exceptional customer service in a renowned gift store, consistently voted Charlotte's "Best Gift Store" in local publications• Managed inventory and executed visual merchandising for a diverse range of products• Spearheaded eCommerce merchandising efforts, including the successful transition to the Shopify platform• Contributed to the store's recognition on platforms such as Google and Yelp, earning a spot on USA Today’s 10 Best List and being named the #1 Independent Shop in the U.S. for holiday gifts on Mashable based on Yelp reviews

Birmingham, Al, Us

• Crafted imaginative content for marketing campaigns, specifically focusing on BASS Hallmark Keepsake Ornaments

San Francisco, Ca, Us

• Optimized local business listings on Yelp.com by verifying and updating categories, as well as ensuring accurate address and contact information• Wrote engaging, honest, and insightful reviews for local restaurants, stores, and businesses• Captured high-quality interior and exterior photographs of businesses for online upload

Kissimmee, Florida, Us

• Managed the development, communication, and marketing of the Cast Cruise Benefits Program for global Walt Disney Company Cast Members/Employees (100,000+)• Wrote, designed, and published intranet content, email campaigns, flyers, handbooks, newsletter articles, Shore Excursion collateral, Disney Cruise Line Gifts descriptions, and job operating guidelines/technical manuals• Established internal and external cruise forms as user-friendly PDF documents• Developed automated manifest reports, reducing workload by 50%• Facilitated training sessions for Cast Member/Employee benefits

Kissimmee, Florida, Us

• Addressed written correspondence on behalf of Disney Cruise Line, Walt Disney World Co., and Corporate Executives• Resolved Guest challenges, encouraging repeat visitation while upholding company policies and recognizing financial operation• Initiated KANA email software for managing and responding to incoming emails, maintaining a 1-2 day turnaround• Led the DCL Guest Communications Opening Team, chartering a new department and developing its procedures and guidelines; hired and trained new team members• Created a Microsoft Access database to store Guest information and produce trend-tracking reports• Demonstrated knowledge of Disney's business units, operation, ticket media, travel packages, legal nomenclature, software systems, and Disney Heritage• Initiated and led Cast/Employee recognition programs

Lake Buena Vista, Florida, Us

• Addressed written correspondence on behalf of Walt Disney World Resort and Walt Disney Company Corporate Executives• Resolved Guest challenges, encouraging repeat visitation while upholding company policies and recognizing financial operation• Demonstrated knowledge of Disney's business units, operation, ticket media, travel packages, legal nomenclature, software systems, and Disney Heritage• Initiated and led Cast/Employee recognition programs

B.A., English - Creative Writing

Certificate, Project Management

Certificate, Web Design

Certificate, Disney Foundations Leadership