Lead planning, insight development, and implementation of analytics and data visualization initiatives to support Product Strategy & Management (PS&M), Growth, and Pricing teams. Serve as the primary point of contact for third-party data products, ensuring staff training and effective utilization of tools. Collect, integrate, and process data from various sources to forecast raw material costs, develop annual plans, and design key performance indicators (KPIs). Develop data visualization solutions to enhance decision-making, drive operational efficiency, and support long-term business growth.

Directed the end-to-end lifecycle of business and financial analytics initiatives using disparate data sources and applications for University of Kentucky Research, overseeing the entire process from idea conception to implementation. Interviewed, hired, and managed a collaborative team of analysts to drive these initiatives. Facilitated extensive partnerships across university colleges and departments, working together to promote innovation and develop scalable solutions for research administration challenges.▶ Led the transition from SAP Business Warehouse (SAP BW) to Tableau for research administration, enhancing real-time data access for over 3,000 investigators and streamlining the management of $1.3 billion in research expenditures across 4,300+ active grants, significantly contributing to the university's strategic decision-making and resource allocation efficiency.+ Co-leader, Veterans Employee Affinity Group (EAG)

Provided strategic leadership and support to improve data collection, quality, reporting, and governance processes for University of Kentucky Research. Conducted in-depth data analysis for stakeholders using Microsoft SQL Server and SAP HANA as primary data sources. Developed data visualizations and dashboards in Tableau to communicate insights and results effectively.▶ Led the design, development, and deployment of University of Kentucky’s award-winning research data portal, providing investigators and support units with real-time access to financial metrics. It consisted of 60 dashboards and reports built in Tableau, which has received 150,000+ views from university faculty and staff since its deployment in late 2018.▶ Developed and showcased advanced Tableau dashboards for the Institute for Research on Innovation and Science (IRIS), illuminating research spending nuances. These contributions fortified campus-level reporting, delivering pivotal expenditure insights to university leadership and congressional stakeholders.▶ Designed and deployed Impact Kentucky, the University of Kentucky Research's inaugural electronic newsletter, utilizing Adobe Creative Cloud and Salesforce Marketing Cloud. This trailblazing monthly communication initiative reached over 8,200 research professionals, becoming a pivotal source of research updates and insights and significantly enriching the campus's research culture.

Defined strategic roadmaps to optimize data visualization throughout the university. Verified data accuracy while identifying and resolving exceptions and end-user issues. Complied with university policies on data management and confidentiality.

Responsible for managing complex IT and research projects, remaining informed of each department’s strategies and priorities to produce desired results. Produced project plans and schedules by analyzing and understanding critical processes, business needs, the scope of work, and task dependencies. Tracked and presented milestone achievements to leadership and key stakeholders.

As a contractor through the Commonwealth Office of Technology (COT) for the state of Kentucky, successfully led an interdisciplinary team of fifteen on-site designers, content strategists, developers, and subject matter experts to build and launch the Kentucky One Stop Business Portal.▶ Revolutionized small business operations in Kentucky by leading the user-centric design and launch of the Kentucky One Stop Business Portal. This comprehensive digital platform simplified critical processes for 360,000+ businesses. The portal was instrumental in expediting new business setups by offering intuitive access for tasks like tax filing, license renewals, and ownership changes.▶ Executed an extensive usability study via 100+ interviews with Kentucky's small business owners, generating critical insights that fueled the enhancement of digital services on the Kentucky One Stop Business Portal.

Supported the end-to-end software development life cycle (SDLC) phases, coordinating strategic initiatives and delivering business solutions for the firm's customer relationship management (CRM) application used by 700+ attorneys nationwide.▶ Achieved significant cost savings of over $20,000 annually through designing, testing, and implementing the firm's first mobile application for Android, BlackBerry, and iOS devices. The mobile application also successfully delivered essential, real-time information to over 500 attendees at the firm's annual retreat.▶ Conducted detailed requirements gathering and maintained documentation to support the design of an internal web-based application to track the professional experience of 850 attorneys at the firm. The firms' marketing staff used the collected data to bolster client relationships and enhance marketing pitches, resulting in increased revenue and improved partnerships.

Successfully managed the end-to-end implementation of large-scale, interactive projects for globally recognized organizations, from ideation to delivery. Strategically planned and prioritized all project deliverables, resources, and budgets while maintaining strong attention to detail to exceed client expectations and meet project timelines. Led virtual and in-person interdisciplinary project teams of various sizes to develop world-class interactive products for clients such as Bombardier Inc., Edheads.org, InterExchange, Lowe's Companies Inc., Monster.com, National Heritage Academies, New Flyer Industries Inc., Starbucks Corporation, and Texas Health Resources.▶ Restructured the company's business development and project management processes, negotiated and secured new client contracts, and achieved a 98% client retention rate. As a result, it significantly increased revenue by 88% in 2011 and 44% in 2012.

Analyzed the company's computer and point of sale (POS) systems, making recommendations for increased operational efficiency and effectiveness at corporate and restaurant locations. Also frequently staged, repaired, and installed POS terminals and conducted routine desktop support tasks.▶ Managed the upgrade of POS equipment valued at $1M in seventy restaurant locations throughout the United States. This involved the planning, staging, configuring, and on-site installation of approximately 470 POS terminals and additional equipment. As a result of the upgrade, there was a noteworthy improvement in operating efficiency and a boost in employee and customer satisfaction.

Provided comprehensive training support to over 950 employees at the world's largest computer repair facility. Developed and delivered numerous presentations and on-site, hands-on training sessions on diverse subjects related to computer repair and company culture, ensuring that all attendees received high-quality instruction that enabled them to perform their job duties to the best of their ability. Also maintained records of all training activities, including attendees, class records, pre- and post-training evaluations, and post-training metrics, providing valuable insight into the training program's success.▶ Streamlined customer surveys and developed new reporting methods, providing Best Buy's Customer Experience Research Team with more accurate, detailed, and relevant customer data.▶ Served as the lead technical trainer in implementing an improved quality assurance process for computer technicians at the facility and Best Buy repair centers nationwide. The process significantly reduced QA failure rates by 54%.▶ Contributed to developing the company's inaugural training lab, which was made available to all computer technicians and administrative staff. The lab was designed with a focus on data security, reliability, and performance, ensuring optimal training experiences for all users.

Completed two overseas deployments in a combat zone, serving as a senior operator and supervising over 400 intelligence and information-gathering operations involving the emplacement, operation, and recovery of ground surveillance systems. Utilized radar (AN/PPS-15), unattended ground sensor systems (Remotely Monitored Battlefield Sensor System (REMBASS)), and thermal imaging cameras to detect, track, and observe ground-based targets and relay critical information to decision-makers.