Reservations Agent At Park Plaza Westminster Bridge
London, England, United Kingdom
• Handling guest enquiries over the phone and via email ensuring timely response whilst using every chance for up selling and promoting additional hotel services• Checking arrivals to identify reservation errors and to minimise duplications• Liaising with various departments like guest relations, revenue, front desk to exchange information • Thriving to provide the best customer service at all times.• Collating Guest satisfaction data, highlighting achievements and… Show more • Handling guest enquiries over the phone and via email ensuring timely response whilst using every chance for up selling and promoting additional hotel services• Checking arrivals to identify reservation errors and to minimise duplications• Liaising with various departments like guest relations, revenue, front desk to exchange information • Thriving to provide the best customer service at all times.• Collating Guest satisfaction data, highlighting achievements and shortfalls to management team Show less