Liz May Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis

-- Serve guests while maintaining the restaurant's high customer service standards-- Create win-win solutions to resolve any guest complaints

-- Managed implementation of healthcare technology across the full suite of ABILITY products-- Contributed directly to product upgrades by identifying issues and enhancements, defining processes, creating documentation, and leading implementations-- Coordinated with customers regarding setup, support, troubleshooting, and problem resolution-- Engaged in special projects and company initiatives in various roles as requested by management

Minneapolis, Minnesota

-- Provided first level contact to assist customers with their technical support needs, customer setup, troubleshooting, and problem resolution-- Trained new account users on multiple product platforms-- Performed efficiently in a fast–paced, high-call volume environment-- Documented each instance of contact with a customer, configuration of information, etc. in CRM/Salesforce

Apple Valley, Mn

-- Controlled store operations in owner's absence due to health reasons-- Increased sales revenues over 150% -- Maintained inventory

Saint Paul, Mn

-- Responded to and resolved general computer and printer issues reported by faculty and students-- Escalated and tracked issues unable to be resolved on initial call-- Organized and maintained inventory levels for computer accessories and miscellaneous parts-- Performed virus scans and removed threats-- Kept accurate customer service and call records-- Trained new student employees on proper procedures

Saint Paul, Mn

-- Created and updated the social media sites for the organization-- Developed and maintained the commuter portion of the University's Website-- Coordinated events for commuter students

Bachelor Of Science (Bs), Marketing And Management

Activities and Societies: Katies Entrepreneurship Organization2013-2014 Public Relations Executive of Katies Entrepreneurship Organization.

High School

Activities and Societies: Family and Consumer Sciences Student of the Year (2010) Family Career and Community Leaders of America (FCCLA).