Edward Mendoza, Pmp, Pmi-Acp Email & Phone Number

Remote

Managed all software delivery services, solutions engineering, contractual deliverables, risk, issue, and financial components for clients.• Provided technical, business consulting and product expertise in Legal Tracker and HighQ to customers enabling those solutions to be delivered on time.• Lead technical discussions for project integrations and technical solutions for multiple TR products.• Determined the scope of the implementation technology solution and the resources required to successfully complete.• Produced and managed client-facing documentation including scoping documents, training plans, and project plans.• Lead the internal Implementation HighQ team; building the HQ implementation methodology from the beginning including new documentation, best practices, and trained other consultants.• Key member of the senior leadership group within the implementation team and have acted as consultant and subject matter expert for multiple external departments including sales and product.• Identified areas for process improvement within the Professional Services organization and made recommendations to Management.

Portland, Oregon Area

Directed programs that implemented technology and assessment platforms in the education field (K-12).• Managed all aspects of complex, large-scale contracts in a high security environment often with high-stakes attached.• Monitored schedule, cost, deadlines and deliveries to ensure project commitments were executed on time, within scope and within budget.• Developed and implemented new policies, processes and procedures, where needed, to support contractual requirements and meet partner expectations.• Chaired and facilitated high-level partner and sub-contractor meetings with multiple participants, guiding discussions among multiple stakeholders to reach concrete decisions.• Managed sub-contractors and other third-party relationships that were required for the successful delivery against client contracts.

San Antonio, Texas Area

Managed all software implementation services for multi-million dollar client engagements.• Delivered and led overall software product setup based on written specifications and decisions made by client throughout software implementation process, ensuring all software services were delivered on time and within budget as outlined in contract for all engagements.• Streamlined and improved project communications, which made decisions easier and faster by acting as the primary point of contact for all issue escalation and strategic decision making with clients, as well as with internal development team and management.• Increased end user’s usage and adoption of software products and service by developing custom usage metrics reporting solutions, adding over $15K of value to each product offering. • Condensed project planning timelines, internally, allowing for faster delivery of software services and more effectively enabling company to decrease mistakes in implementation process by developing company-wide and client adopted project scheduling templates, status reports, risk plans, support and operations plans, quality assurance plans, as well as change and release management protocols.

San Antonio, Texas Area

Drove product strategy, product development priorities, and product release plans for Customized Retirement Strategy products and other internal products as assigned.• Elicited technology and business requirements, as well as developed project plans, sales forecasts, revenue estimates, and product pricing, which resulted in successful completion of secure retirement software products.• Directed and influenced cross-functional teams, ensuring dependencies for proposition or product delivery objectives were achieved. • Managed solution development progress; iterated solution requirements with technology, editorial, and quality assurance, ensuring stakeholders needs, schedule, and budgets were met. • Drove product innovation and increased client adoption and retention by gathering and prioritizing stakeholder feedback.

Austin, Texas Area

Managed design, strategic planning, and development of association management applications. Oversaw budget analysis and financial performance of software projects, and authoring of service agreements between clients, vendors and sales team, including delivery times, content, and other negotiated contract details.• Produced over $150K in revenue through early deployment of assigned projects. • Planned and composed documentation and revenue tracking processes for mid-sized project teams, enabling the company to determine project profitability and improve contract pricing processes.• Improved decision making and allowed management to more effectively manage client rosters by communicating frequently with executive leadership, providing project risk analysis, status, and requirements that affected strategic direction. • Researched and coordinated workflow and product upgrades, which effectively reduced costs and improved implementation productivity. • Decreased implementation costs 5% by creating new project management processes and procedures, managing implementations through use of more practical contract types and re-usable configuration templates.

San Antonio, Texas Area

Led sessions with stakeholders of various levels in order to elicit and analyze business requirements for online testing platform software.• Assembled and assessed technical information, translating business requirements into system engineering specifications including database and application components (using UML proven techniques).• Trained and mentored junior analysts in proven modeling techniques (business process modeling, diagramming, and use case development), as well as use of modeling software, allowing other team members to increase knowledge base and add value to implementation process.• Increased internal process effectiveness by supporting information technology initiatives, including system upgrades, system testing, technical support, and troubleshooting.

Austin, Texas Area

Managed software development and implementation processes, including product planning, budgeting, requirements elicitation, and technical design. Created, documented, and validated acceptance, integration, performance, and regression test plans.• Directed all aspects of product management for multiple projects, which resulted in task completion within allotted time frames and budgetary constraints. • Increased satisfaction levels upon completion during tenure by interacting with business partners concerning project specifications.• Improved development efficiency levels over 15% by leading internal process improvement initiatives.• Pioneered creation and implementation of several innovative data solutions, including point-of-sale system data extractions, as well as dealer parts and sales invoicing solutions, which allowed company to increase core competencies and offer more robust product offerings to new and existing customers.

Mba, Technology Management

Worked on joint partner venture with the Central Intelligence Agency for a recruiting marketing campaign. Head of the marketing team.

Ba, Psychology