Executive Director - Hr Operations & Hr For Hr (Ge Power)
Boston, Ma, Us
Directed HR operating activities for an organization of 600 global HR professionals, including training, talent and pipeline development, succession planning, communications, budget, workforce planning, process simplification, systems, processes, tools and policies.KEY ACCOMPLISHMENTS:• Designed a customer-focused HR service model based on Francis Frei’s “Uncommon Service” toolkit, with an original launch across 40,000 GE Power employees, followed by the adoption of the program throughout the entire GE business within two years. Reduced HR functional cost 28% while increasing HR ratio by 10% and improving internal customer feedback by 30%.• Led GE Company peers in HR simplification efforts. Introduced “throw the flag” program and spearheaded 70 simplification projects to reduce manual work and maximize HR Manager face-time with employees.• Invigorated HR culture by designing a multi-faceted engagement and communications program that drove 45% improvement in HR team satisfaction on 4 culture pillars.• Founded and led the “Culture Crew,” a comprehensive effort to solicit employee feedback and implement changes to policies and infrastructure designed to transform and contemporize the business culture.