Eamon Collins Email & Phone Number

Coventry, England, United Kingdom

Nottingham, England, United Kingdom

Overseeing all departmental commercial operations. Staff recruitment and management, policy creation and implementation. Day to day management of all ticketing related tasks and related activities for the football club.

Nottingham, England, United Kingdom

Oversee staff recruitment, training and management. Financial reporting and reconciliation. Managing the day to day running of staff throughout all ticketing related obligations.

• Assisting the Supporters Club Manager/Disabled Liaison Officer on a day to day basis• Extensive knowledge of ticketing systems• Supervise the disabled and supporters club ticketing team on a day to day basis• Manage staff rotas, annual leave and sickness absence in line with company policy• Liaising with Supporters Clubs for their individual requirements including Membership and ticket purchasing• Processing and fulfillment of season tickets, memberships and match tickets.• Managing the ordering process of home and away, domestic and European tickets for Ticketing Supporters Clubs.• A sound knowledge and understanding of stadium accessible facilities such as accessible toilets, accessible seating and location of catering facilities.• Manage any complaints in a professional manner• Website updates with latest ticket news and selling information• Answer all communication received via telephone, email, in person or by post in an efficient and professional manner• Precise data entry at all times• Excellent supporter service skills and professionalism

London, England, United Kingdom

• Manage the day to day running of the ticketing, membership, and call centre • Manage the sale of non-hospitality tickets for all games• Motivate and develop the team• Ensure all supporter enquiries including telephone, email and post are answered in an efficient and professional manner• Ensure deadlines and targets are met• Manage the set-up of matches/events to be sold via ticketing system• Monitor stock levels of match ticket, membership and season ticket stock• Communication of ticket/event information to all areas of the business (including the match programme, website, internal departments)• Processing and fulfilment of season tickets, membership and match tickets• Monitor and report on ticket/event sales• Process complaints through the complaints system• Manage staff rotas, annual leave and sickness absence in line with company policy

London, England, United Kingdom

• Main administrator for the 2014/15 & 2015/16 UK Away Scheme• Administrator for the reissue and distribution of replacement season and membership cards• Staff membership administrator• Inbound and face-to-face sales of home, away and seasonal match tickets• Administration and distribution of seasonal, home, away and domestic and European Cup final tickets• Ensuring web-based sales information is correct according to sales criteria• Dealing with email correspondence to the ticketing department• Ad-hoc administrative support to suit departmental needs

Birmingham, England, United Kingdom

• Voted “CSR’s CSR of The Year” in end of 2013/2014 Season Awards• Experienced in inbound and outbound sales of home, away and seasonal match tickets• Providing sales for all other departmental services e.g. merchandise, events, soccer schools & stadium tours• Aston Villa’s Group Bookings coordinator • Aston Villa’s Viagogo account administrator• Zebra Finance account administrator• Providing face-to-face and telephony customer service• Distribution of tickets on a seasonal, home and away match basis• Dealing with email correspondence to the Consumer Sales department• Ensuring web-based sales information is correct according to sales criteria• Ad-hoc administrative support to suit departmental needs