• Developing a project plan that outlines tasks, resources, and deadlines.• Daily communication with stakeholders to discuss forthcoming assignments and goal timelines.• Monitoring project progress to verify that objectives are met.• Identifying and managing risks and dependencies.• Ensuring all team members are aware of their tasks and responsibilities throughout the project.• Weekly status reporting to stakeholders and management.• Creating statements of work and change requests.

• Compiled and analysed large datasets for errors and reported issues to the relative department for further assessment.• Responsible for the adding and revoking of users' access on multiple platforms.• Provided stakeholders with metric reports and status updates.• Provided operational support by performing daily/weekly/monthly actions utilising existing systems and protocols.• Trained colleagues on company and project policies and procedures.

• Fraud referrals were identified, analysed, and presented in a timely manner, according to established criteria.• Coordinated the preparation of background materials, phone recordings, and account history data to assist the investigator.• Processed fraud referrals received via fraud hotline or shared mailbox.• Properly documented all correspondence, reports, discussions, and decisions for both internal and external meetings.• Responsible for data entry tasks adhering to established operating protocols for each type of investigation.

• Processed financial transactions for customers and financial professionals.• Reviewed financial transactions for errors and compliance.• First point of contact for colleagues to assist with processing trades and account maintenance as part of our internal helpdesk.• Reviewed legal and tax documents to ensure they met compliance standards.• Assisted customers and financial professionals with online support and technical issues.• Assisting customers with account applications, account management, and regulatory compliance paperwork.• Applied fraud detection and prevention measures consistently and escalated cases as needed.