Eamon Mcclory Email & Phone Number

London, Gb

London, England, United Kingdom

*Provide effective and exemplary leadership of team.*Lead from the front managing and resolving issues or conflicts where apparent.*Responsible in supporting resourcing team in ensuring efficient utilisation of Field Team,including relevant Apprentice schemes.*Ensuring engineers timesheets and expenses are submitted in a timely manner.*Take part in escalations.*Submit timely reports to Line Manager on team performance.*Responsible for conducting regular 1-2-1’s; maintains and update core appraisaldocumentation.*Can motivate others and control a team environment.*Fault Finding. Receive instructions from NOC services to resolve outstanding issues.*Installation of metalwork, basket work and rack and stack servers.*Fibre and cable pulling, dressing, labelling.*Copper Cable termination including Cat 6A.*Fibre Cable termination using Fusion Splicer.*Use of Fluke Versiv tester to test Copper/Fibre installations.*Continuity, test and measurement of cable and fibre runs.*Supervision of internal and external team members.*Develop fault diagnosis skills using OTDR testing procedures.*Perform and document site surveys or supervise the sub-contracting of such activities.*Responsible for the production of accurate, high quality project documentation.*Carry out tasks autonomously and provide feedback as required by the Project Manager.*Maintain familiarity with all Quality Systems and ensure that all work is compliant.*Ability to manage own workload and meet all SLA's as required

London, England, United Kingdom

*Provide First Line Maintenance support for Indigo’s clients.*Carry out installation and commissioning duties in both a project and maintenanceenvironment.*Provide OOH on-call cover as required by agreed on-call rota.*Provide the Indigo NOC with regular up-to-date information on progress of intervention.*Provide Line Manager and relevant Project Managers with feedback regarding on-site issues.*Complete and submit all paperwork and documentation within SLA.*Fault Finding. Ability to receive instructions (written and/or verbal) from NOC (Indigo and/orcustomer) to resolve outstanding issues.*Installation of metalwork, basket work and basic rack and stack services.*Fibre and cable pulling, dressing, labelling and securing of same.*Copper Cable termination including Cat 6A.*Ensure continuity, test and measurement of cable and fibre runs.*Control and Manage Risk Assessment and Method Statement documentation.*Ensure Health & Safety and Engineering Quality standards are maintained within thebusiness at all times.*Develop fault diagnosis skills using OTDR testing procedures.*Develop fault diagnosis skills using Ethernet/OSA testing procedures.*Perform all necessary installation activities on vendor supplied products and/or supervise thesub-contracting of these activities.*To ensure successful completion of all deployment activities to the customers satisfaction

London, Greater London, United Kingdom

*Fault fixing*Fibre Planning*Working on Customer Database To upload and close jobs*Supply customers with cross connects*Carry out Express Installations*On call support 24/7*Manage a team of 3 engineers*Plug up requests*Dealing with big clients on a daily basis.*Provide quotes to the Client for cross connects and Ceases.*Schedule work for Engineers on a daily basis.*Daily Tape Changes*Installations of racks, PDU’s, floor tiles, earth*Disk and drive changes for customers*OTDR, Fluke and Light meter testing*Travel to other Data Centres in London area*Structured Cabling* Installation and terminating of Fibre, Copper, Coax and Voice including Singlemode, Multimode, Cat 5e, Cat 6, Cat 6A, RG59

London, United Kingdom

*Provide 24/7/365 support to both external and internal customers on a rotating shift pattern.*Install customer’s equipment and cable installations according to specification.*Build customer data centre suite solutions.*Receive first line support requests from customers for work to be carried out.*Liaise positively and proactively at all times with customers to resolve any issues and exceed their expectations.*Carry out media/back up tape changes.*Ensure an accurate record is kept of all work carried out and that time is booked for all worksundertaken.*To ensure that any records databases are kept updated, that all shift related reports andchecks are completed and handed over to the line manager.*Ensure that the building is clean, safe and secure by rigidly following safety and securityprocedures.*Monitor and check plant equipment and escalate problems or anticipated problems to ensurecontinued provision of service.*To cover the customer service assistant role out of normal working hours or as required.*To deal with customer deliveries.

London, England, United Kingdom

*Installation and terminating of Fibre, Copper, Coax and Voice including Singlemode, Multimode, Cat 5e, Cat 6, Cat 6A, RG59*Installing small Engineering works and Data Networks in line with works orders/briefings, ensuring that works are completed to a high standard.*Resolving cable faults in timely manner offering alternative solutions when necessary.*Adhering to health and safety and quality standards as per Company guidelines.*Ensuring timely completion of required documentation.*Representing Optimity in a professional manner at all times.*Delivering exceptional customer service*Fibre Planning*Working on the Database*Plug up requests*Installing and configuring of Antennas.*Working in a small team in very busy environments*Working on Roof Tops / Offices and Data Centres

London, United Kingdom

*Installation and terminating of Fibre, Copper, Coax and Voice including Singlemode, Multimode, Cat 5e, Cat 6, Cat 6A, RG59*Cease Requests*Structured cabling projects*Fault finding*Fibre Planning*Work on the Global Switch Database*Supply customers with cross connects*Express Cable Installations*Worked aboard including a 6 month placement in Paris*On call support 24/7*Plug up requests*Dealing with big clients on a daily basis