Support hybrid IT environment with 100+ end users and 150+ endpoints including servers, RDS environment, MacOS, iOS, and Windows OSAdministering Active Directory, O365, Intune, and Cisco MerakiProvisioning new users and devicesPerform weekly security audits (endpoint and network) and vulnerability managementPatch management (SCappman)Server maintenance and hardware upgradeAssisting System Admins with NIST, HIPAA, and HITrust auditsTicketing system experience (Connectwise Manage, Jira)

Monitoring and analyzing telemetry data to ensure proper functioning of equipmentTroubleshoot technical issues and implement solutions to maintain continuous data transmissionDocument and report system malfunctions, anomalies and resolutionsProvide technical support during emergencies and implement contingency plans to ensure uninterrupted telemetry services

Managed patient records and ensured accurate and up-to-date information in electronic health systemsCoordinated and scheduled patient appointments, admissions, and discharges efficientlyFacilitated the flow of information between medical staff, nursing teams, and administrative personnelCommunicated effectively with healthcare professionals, patients, and their families to provide information and support