Eamon Ho Email & Phone Number

Dublin, Ie

Dublin, Ie

Dublin, County Dublin, Ireland

- Managed all aspects of the client onboarding process and project life cycle, serving as thesingle point of contact to clients, coordinating all documentation relevant to the onboarding process, assisting with the back-end setup, client testing and training.- Executed orientation sessions and activities, directed online learning programs and ensured client’s setup completion according to predetermined timelines.- Worked with multiple departments, staffing consultants and recruiters to ensure the client is set up for success.

Dublin, County Dublin, Ireland

- Skilled communicator between two parties with the end goal of customer satisfaction in mind.- Understanding Client’s needs, defining clear project plans and executing to high expectations in a rapidly changing environment.- Collaborating with Sales Rep and Client to promote products and services.- Managing operational requests including client’s business development and troubleshooting issues. - Proven expertise in maintaining Client’s profile via SalesForce projects.- Developed training materials & provided training and support to Clients through SalesForce and screen sharing. - Assisted Clients in building their Business Menu, inventories, employee profiles.- Taking outbound and inbound calls from clients.

County Dublin, Ireland

- Managing and ensuring successfully onboarding of new customers.- Analysing ongoing trends via live chats and generating daily/ weekly reports back to team lead.- Conducting educational research presentations that were geared towards increasing business productivity.- Executing orientation emails & calls, and educating & directing the customer towards online help portals and support.- Preparing and ensuring completeness of onboarding call with customer as per established timeline- Collaborating and working with internal IT operations groups.- Accurate and timely management of own workflows and overall pipeline of onboarding calls under direction of team lead.

County Dublin, Ireland

- Promptly responds to all customers inquires and provide support to customer's invoice, payment, billing or fraud questions- Calculate figures such as discounts and credits. - Respond and resolve issues per SLA.- Solid knowledge of the Dropbox product offerings.- Communicate complex technical information to technical and non-technical users.- Delight users through reactive support on email.- Give guidance to Tier 1 agents on escalated tickets.- Provide a high quality and friendly user experience.- Focus on understanding the customer journey as well as simplify interactions and improve the customer experience.

County Dublin, Ireland

Dispatch & Field Operations:-Taking inbound calls from on site technicians, and agents from Technical/Customer care department.-Raising cases or rescheduling technician appointments.-Reactivating disconnected services on customer’s account.- Identifying signals that are out of specification, reaching out to customer and advise of issue and arrange technician call out.

-Ensuring tier 1 escalated cases are correctly raised.-To respond professionally through verbal correspondence to customers requests in a timely, informed and courteous manner.-Ability to meet and exceed all productivity targets.

County Dublin, Ireland

- Working closely with exhibition organisers, stand designers and contractors.- Being on site at an event as it is running to make sure everything runs smoothly & to deal with any problems that may arise.- Handling enquiries from the public, corporate clients, potential sponsors and advertisers regarding future events.- Developing, implementing and managing events.- Communicating on a daily with the management team, planning work schedules & checking client requirements.- Liaising with clients at a high level. Making sure that insurance obligations are adhered to.- Maintaining a calendar of events for effective long term planning & management.- Supervising & coordinate the activities of personnel, subcontractors & vendors. In charge of accommodation, schedules, travel, day plans and registration procedures.

Clonsilla, Co. Dublin, Ireland

- Working in partnership with parents, carers and guardians to promote the welfare and education of young children.- Liaising with parents to resolve problems.- Organizing individual and group activities, sports, games for young children.- Confronting negative and aggressive behaviour by children whenever it occurs.- Changing diapers and nappies and providing nutritious snacks and lunches.- Helping children to discover new things every day by encouraging them to explore.- Supervising the activities of young children at all times, both inside and outside.- Preparing a daily and weekly schedule of interesting activities for young children.- Helping children in the preschool room to learn their numbers and letters.- Keeping the children’s folders and paperwork up to date through observation techniques.- Cleaning the preschool room, emptying the bins, checking the toilets, etc. throughout the day.- Notifying my Manager of any problems or concerns with children.

County Dublin, Ireland

- Encouraged each service user to achieve the highest possible quality of life.- Flexible and responsive to change.- Responded appropriately and quickly to all emergency situations.Homeless service operate in various locations, the following are those I have worked in:- Crosscare; Amien Street, Haven House, St. Mary’s House, Bentley House, Cedar House, Bru.- Dublin Simon Community (DSC); Usher’s Island, Chester House, Riversdale, Harcourt Street, Hazelwood House, Maple House, Oak House, Dorset Street, Blessington Street.- Novas Initiatives; Abigail women’s center.- Misty Croft; Lansa House.- Peter McVerry; Johns Lane West, Grantham Mews, Asbourne Detox Unit.