Leading fraud risk and cybercrime mitigation efforts at CertifID.

Payfone is the world’s leading digital identity authentication network. Our award-winning next-generation Trust Platform validates identities and enables enterprises to deliver fast, frictionless, and fraud-free customer experiences to over 90% of their customers. Payfone closes the ‘trust gap’ and issues a real-time proprietary Trust Score for 6 of the top 10 financial institutions, and leading healthcare, insurance, technology and retail companies.

I work for an amazing company that assists other amazing companies in combating their online fraud.

Developed Payments Risk Strategy and Roadmap- Developed strategy to identify fraudulent transactions and initiated prevention activities- Brought unmanageable charge back rate down to less than 50bps vs revenue month after month. Evaluated and implemented new fraud prevention tools- Created comprehensive fraud rule set, based on identified fraud patterns- Implemented new business rules and used data to make appropriate business decisions and drive resultsDeveloped and grew a team of 6 fraud analysts- Educated and trained new hires and members from other departments on fraud prevention and risk analysis- Guided a team with no previous fraud experience to become a self-sustaining and fully functional operational risk team- Directed task force to improve fraud detection and account review processesStandardized and semi-automated the fraud process through documentation, policy, and collaborating with other departmentsManaged external fraud software vendors, contacts, pricing and ongoing relationshipsAddressed any Risk Management issues with merchant brands and payment solution partners- Attended the 2014 MRC eCommerce Payments and Risk Conference as the senior representative for Raise.com- Presented “Using a Global Trust Intelligence Network to Stop Account Takeover, Payment Fraud and Identity Spoofing” with technology partner Threatmetrix

More than just a face mask company.

I ran the business operations of a snow sports based web start-up. Mountainstats.com was designed to become the first action sports site linking together social networking, user media sharing, and destination travel planning. - established and built parts of development team- developed method to reach out and develop relationships within the snowboard / action sports industry, and ski resort travel industry.

Work within Oracle (10e and 11i) application to produce a 100% accurate quote or booking package.Study IBIS documentation for use after implementation.Configure and upsell product packages.Attend product training sessions to further develop product knowledge.

Prospected, presented, and closed sales for a cloud computing, customizable MySQL database. Provided technical sales support to customers and free trial users. Up sold product, training packages, server space, and multiple users.Met or exceeded sales goals on a month to month basis.

Resolve all technical cases including connections, charting, historical data, and order submission issues in a timely and proficient manner.Host daily live training webinars on trade management, charting, market scanning and other software features. Effectively provided necessary coaching in order to maintain world class service for all clients.Assist in training of new employees. Assist development team with bug fixes and other new trading specific software features. Displayed the software in person at NYC and Las Vegas Traders Expos.

Managed all floor activity in the Chicago Board of Trade's grain trading floor for multiple traders including the exchanges largest specialist broker. Managed all electronic markets and positions for traders.Maintained and managed electronic trading platforms, LAN, and WAN for multiple traders. General pit clerk responsibilities including: accurate quoting of markets for customers, flashing orders into trading pit, managing positions, trade checking and resolution.

I briefly handled IT (network admin, and electronic trading support) duties at DT Trading.

Devised a technique for introducing the sales concept and the product to customers.Designed an introductory call script that became the standard for the department. Developed a strategy for attacking and penetrating the customer call list. Served as product specialist and trainer for new hires.Achieved monthly growth in assigned account responsibility: from 25% to 40%. Accounts were previously declining.Developed a relationship with customers and assisted in their cigar purchasing needs.

Pit clerk at the Chicago Mercantile Exchange.