Team Leader
CurrentTeam Leader managing 14 staff dealing with PEP (Politically exposed persons) files working in a very busy unit. I deal with admin for the team as well as undertake regular coaching and monthly 121s and half year and full year performance reviews and am a point of reference for the team. I hold daily huddles to discuss team performance as well as attend daily management huddles,I interact with stakeholders to discuss progress of the files and any queries they may have. I am heavily involved in looking at ways to improve the process and I encourage the team to put their ideas forward.