I work as a technical consultant, addressing various technical issues across multiple functional areas. I take the lead in recovery situations, providing recovery procedures and outlining complex action plans. My expertise includes conducting Root Cause Analysis and developing solutions for intricate problems on our enterprise storage systems. I frequently collaborate across functions and organizations to ensure high availability during Data Unavailable, Data Loss, and Data Replication… Show more I work as a technical consultant, addressing various technical issues across multiple functional areas. I take the lead in recovery situations, providing recovery procedures and outlining complex action plans. My expertise includes conducting Root Cause Analysis and developing solutions for intricate problems on our enterprise storage systems. I frequently collaborate across functions and organizations to ensure high availability during Data Unavailable, Data Loss, and Data Replication Unavailable events. Additionally, I exercise autonomy in setting technical objectives and continuously strive to enhance the overall customer experience. My skills encompass PowerMax 2000 and 8000, PowerMaxOS, Git, GitHub, Jira, and Jira SQL Show less

As a Technical Lead and Senior Principal Software Engineer in VMAX Sustaining Engineering, I specialized in the Data Availability (DA) and Data Loss Management (DLM) functional area. My expertise centered around Data Structures within Dell EMC’s High-End Data Storage Products.Responsibilities:Issue Consultation: I provided technical guidance for any issues within my functional area, particularly focusing on DA Emulation.Training and Development: I identified training needs and… Show more As a Technical Lead and Senior Principal Software Engineer in VMAX Sustaining Engineering, I specialized in the Data Availability (DA) and Data Loss Management (DLM) functional area. My expertise centered around Data Structures within Dell EMC’s High-End Data Storage Products.Responsibilities:Issue Consultation: I provided technical guidance for any issues within my functional area, particularly focusing on DA Emulation.Training and Development: I identified training needs and delivered technical training both internally and externally.Root Cause Analysis: Collaborating with GEO management, I investigated complex issues and tracked them online.Software Solutions: My role involved developing solutions for intricate software engineering problems, including new products, upgrades, enhancements, and fixes.Collaboration: I worked closely with other engineers and engineering groups, sharing information and proposing design changes.Product Reliability: I ensured product serviceability and reliability, acting as a customer advocate. Show less

EMC: Managing a Global Team of Software Engineers responsible for DA Emulation & DLM on the VMAX range of products in Enterprise Storage & Software at DellEMC

EMC: In this role, alongside my existing responsibilities, I also led a global team of Software Engineers responsible for DA Emulation, DLM, and Performance. Our focus areas included VMAX 100k, 200k & 400k, VP, SnapVX, Compression, DeDupe, SRDF, and FAST.

EMC: In my role, I served as a consultant for technical issues within the DA Emulation Space. I actively monitored and addressed all issues related to DA, while also overseeing DLM and Performance matters. My versatility allowed me to contribute beyond my specialty, enabling the team to drive resolutions when necessary. Additionally, I developed and delivered technical training both internally and externally, identified training needs, and collaborated with GEO management on Root Cause Analysis… Show more EMC: In my role, I served as a consultant for technical issues within the DA Emulation Space. I actively monitored and addressed all issues related to DA, while also overseeing DLM and Performance matters. My versatility allowed me to contribute beyond my specialty, enabling the team to drive resolutions when necessary. Additionally, I developed and delivered technical training both internally and externally, identified training needs, and collaborated with GEO management on Root Cause Analysis and Online Problem Tracking assignments. Show less

EMC: In this role, I supported microcode development, working closely with developers to address code bugs and enhance features. As part of the sustaining engineering team, I provided real-time support, being on call 24/7. I gained access to the ucode and utilized C programming to fix bugs, improve error code information, and enhance inlines for better Root Cause Analysis. Additionally, I collaborated with Quality Engineering to enhance test cases for Symmetrix features. My expertise spanned… Show more EMC: In this role, I supported microcode development, working closely with developers to address code bugs and enhance features. As part of the sustaining engineering team, I provided real-time support, being on call 24/7. I gained access to the ucode and utilized C programming to fix bugs, improve error code information, and enhance inlines for better Root Cause Analysis. Additionally, I collaborated with Quality Engineering to enhance test cases for Symmetrix features. My expertise spanned VMAX 10k, 20k & 40k, VMAX Enginuity, Federated Tiered Storage, SnapVX, SRDF METRO, Permanent Sparing, and T10 DIF. I was proficient in C programming, SYREN, XGDB, logzilla, Pearl, Unix, and Linux.In critical situations where customer systems faced Data Unavailability or Data Loss, I offered guidance and advice. These complex, urgent, and high-profile issues allowed me to leverage my comprehensive understanding of EMC products and features, along with my in-depth knowledge of Data Structures. Show less

EMC: When things went wrong on customer systems and we had Data Unavailable and Data Loss situations I provided direction and advice in complex, urgent and high profile issues. This brought together my understanding of the range of EMC products and features and my indept knowledge of the DataStructures.

EMC: In my role, I focused on understanding the intricate Data Structures that facilitate IO flow through the Symmetrix. This knowledge allowed me to address data integrity issues promptly, minimizing the impact of Data Unavailability and Data Loss situations. As part of my responsibilities, I directly escalated issues to the microcode developers responsible for features encountering problems in customer environments. To provide high-level support, I maintained comprehensive technical knowledge… Show more EMC: In my role, I focused on understanding the intricate Data Structures that facilitate IO flow through the Symmetrix. This knowledge allowed me to address data integrity issues promptly, minimizing the impact of Data Unavailability and Data Loss situations. As part of my responsibilities, I directly escalated issues to the microcode developers responsible for features encountering problems in customer environments. To provide high-level support, I maintained comprehensive technical knowledge across all Symmetrix families and features, including DMX 3 & 4, Symmetrix VMAX, Tag-Based Caching, Virtual Provisioning, FAST, and RAID6 Show less

EMC: In this role, I directly supported field Customer Engineers, handling highly complex configurations, upgrades, installations, and other unusual technical challenges. Collaborating with global Product Support Engineers, Tech Support, and Design Engineering, I gathered product failure information by analyzing and documenting issues from the failure environment. I reported failures in detail, facilitated root cause analysis, and delivered high-quality solutions to customers. Drawing from my… Show more EMC: In this role, I directly supported field Customer Engineers, handling highly complex configurations, upgrades, installations, and other unusual technical challenges. Collaborating with global Product Support Engineers, Tech Support, and Design Engineering, I gathered product failure information by analyzing and documenting issues from the failure environment. I reported failures in detail, facilitated root cause analysis, and delivered high-quality solutions to customers. Drawing from my experience, I suggested product changes, process improvements, and documentation updates. Additionally, I conducted high-level technical training for PSEs on EMC products and features. To address field issues, I reproduced problems and verified support processes, ensuring effective resolution. My expertise spanned Symmetrix 8000/DMX 1 & 2, Fibre Channel, iSCSI, SRDF/A, Timefinder SNAP & STAR, and RAID5. Show less

EMC: In this role, I handled Worldwide Symmetrix dial homes using remote diagnostic tools. These technical dial homes pertained to EMC enterprise storage products. I debugged issues reported by the systems during dial homes and coordinated replacements when necessary. These calls were dispatched via Oracle Clarify and executed on customer systems by local Customer Engineers. To provide high-level support, I maintained extensive technical knowledge across all Symmetrix families and features… Show more EMC: In this role, I handled Worldwide Symmetrix dial homes using remote diagnostic tools. These technical dial homes pertained to EMC enterprise storage products. I debugged issues reported by the systems during dial homes and coordinated replacements when necessary. These calls were dispatched via Oracle Clarify and executed on customer systems by local Customer Engineers. To provide high-level support, I maintained extensive technical knowledge across all Symmetrix families and features, including Symmetrix 4000/5500/300 & 5000, Data Structures, Cache, SRDF, RAIDS, Fibre & Escon Connectivity, SCSI, EMC Microcode, Configurations, Open Systems, Power & Disk Drive Subsystems, and Mainframe operations Show less

EMC: In this role, I handled worldwide Symmetrix dial homes using remote diagnostic tools.

EMC: In this role, I worked on the test floor assembling Symmetrix 5200 systems. My primary focus was during the ‘maturity’ stage of the product testing lifecycle. During this phase, I conducted specific procedural tests, made final configuration adjustments, and ensured the overall system configuration was ready for shipment to the customer.