Eamon Scanlon Email & Phone Number

Merrimack, Nh, Us

Merrimack, Nh, Us

Remote

United States

Security Access Control & VMS

Conduct site readiness review and implementation of enterprise storage, networking, server and virtualization products. Deliver expert personalized installation, configuration and multi-vendor networking integration services.• Install supporting applications, educate customers on features and functions of equipment and software, run post-deployment tests to ensure proper connectivity and high availability, perform data collection and verification of all work complete, and provide project close-out documentation to Project Managers and customers.• Design and implement physical and virtual environments to run Monitoring / Performance & Windows applications, including high availability clustering, vCenter, Hyper-V, Active Directory, SQL, and Domain / DNS functions.• Collaboratively partner with cross-functional teams on complex, multi-vendor solutions.• Train and mentor new and existing engineers on EMC Unity, Compellent, and Nutanix storage solutions.• Consistently received 10/10 CSAT scores from customers post-project deployment.• Received Dell Champion Award for outstanding dedication and results two years in a row, Top Performer Award (Q32014, Q32015, Q12017), and Bronze Award for outstanding contributions in deployment (FY2014, FY2015, FY2018).

• Created, deployed, and executed system maintenance plans for clients’ existing storage solutions, outlining system optimizations, best practice suggestions, and driver / firmware update requirements.

Chelmsford, Massachusetts, United States

Resolved partner technical issues through competent and well-researched troubleshooting on the phone, online helpdesk, live chat, or in-person.• Reviewed products in question, initiating returned materials authorization process, as necessary.• Managed the Axis inside US technical support webpage.• Provided alternative solutions for customers designing surveillance solutions.• Created technical tips on how to perform tasks on cameras, including setup of ftp services on the camera and PC.• Assisted and mentored Technical Service Engineers and trained new hires on product line and team procedures and policies.• Trained co-workers on use of chat tool updating guidelines and streamlining efficiency for users.• Assisted internal Network Administrator with helpdesk tickets, Active Directory, and ASA server configuration / maintenance and tunnels to Sweden.• Created Axis video tutorials, proactively addressing most requested troubleshooting issues.• Conducted public speaking engagements, demonstrating proactive design tools to assist integrators.• Facilitated live sales demos, recording some of the fastest orders produced post-demo in company history.• Actively recruited, screened, and interviewed potential new hires.

New York, United States

• Provide level-1 help desk support for clients. Problems would include, remote desktop, fixing/installing drivers, sound problems, print problems, mapping network drives, installing operating systems/updates, creating backup images, upgrading hardware, fixing network connections, configuring D-Link Firewall routers.• Assist clients with the acquisition, access, and management of all print and online information.• Consolidate databases and claims to create a more organized and streamlined subscription process.• Enhance publisher relationships and negotiate better contracts and discounts for products.

Larchmont, New York, United States

• Responsible for all equipment maintenance, technology troubleshooting and support. Problems include setup and upkeep of SATA hard drives, Mac user permissions, OS installation, hardware upgrades, software troubleshooting includes Apple Final Cut Studio and Adobe Creative Suite.• Edited short form HD promotional and event pieces, and in charge of all DVD creation and duplication.