Eamon Scanlon Email & Phone Number

Merrimack, NH, US

Remote

United States

Security Access Control & VMS

• Conduct site readiness review and implementation of enterprise storage, networking, server and virtualization products. Deliver expert personalized installation, configuration and multi-vendor networking integration.
• Install supporting applications, educate customers on features and functions of equipment and software, run post-deployment tests to ensure proper connectivity and high availability, perform data collection and.
• Design and implement physical and virtual environments to run Monitoring / Performance & Windows applications, including high availability clustering, vCenter, Hyper-V, Active Directory, SQL, and Domain / DNS functions.
• Collaboratively partner with cross-functional teams on complex, multi-vendor solutions.
• Train and mentor new and existing engineers on EMC Unity, Compellent, and Nutanix storage solutions.
• Consistently received 10/10 CSAT scores from customers post-project deployment.

• Created, deployed, and executed system maintenance plans for clients’ existing storage solutions, outlining system optimizations, best practice suggestions, and driver / firmware update requirements.

Chelmsford, Massachusetts, United States

• Resolved partner technical issues through competent and well-researched troubleshooting on the phone, online helpdesk, live chat, or in-person.
• Reviewed products in question, initiating returned materials authorization process, as necessary.
• Managed the Axis inside US technical support webpage.
• Provided alternative solutions for customers designing surveillance solutions.
• Created technical tips on how to perform tasks on cameras, including setup of ftp services on the camera and PC.
• Assisted and mentored Technical Service Engineers and trained new hires on product line and team procedures and policies.

New York, United States

• Provide level-1 help desk support for clients. Problems would include, remote desktop, fixing/installing drivers, sound problems, print problems, mapping network drives, installing operating systems/updates, creating.
• Assist clients with the acquisition, access, and management of all print and online information.
• Consolidate databases and claims to create a more organized and streamlined subscription process.
• Enhance publisher relationships and negotiate better contracts and discounts for products.

Larchmont, New York, United States

• Responsible for all equipment maintenance, technology troubleshooting and support. Problems include setup and upkeep of SATA hard drives, Mac user permissions, OS installation, hardware upgrades, software.
• Edited short form HD promotional and event pieces, and in charge of all DVD creation and duplication.