Erika Arens, Mpm Email & Phone Number

Denver, Co, Us

United States

Sales and staff training in a retail environment. Worked with store manager to map strategic assessment of store and individual performance to identify wins and opportunities. Correlate data into action plans to develop staff, market product and increase sales. Primary Area of Responsibility (AOR) for operations management.

United States

Developed and retained strong sales team for a $1.2M retail store, including succession planning for store management team. Drove traffic and conversion increase by partnering with SM in planning outreach events and maintaining strong customer relationships. Top sales lead during my tenure there (2015 – 2018).

Researched Sensory Integration approaches and adapting them into home instruction. Worked within the elementary and middle school systems to improve techniques for children challenged with Sensory Integration Disorder and ADHD by incorporating occupational therapy into their daily routines. Self-taught on training/occupational instructional methods and the nuances of diverse learning styles on childhood education. Obtained Master’s degree while managing household in support of a spouse with 80% travel for work. Also pursued retail management position to hone business, sales, and management skills.

Boulder, Co

Managed major company-wide project to build communications systems from ground up, including selecting software, designing layout, transitioning to new platform, achieving 30% department-wide reduction in costs/implementation time. Operated as subject-matter expert (SME) on health and welfare plans and managed staff which developed communication and project implementation plans for companies with 1,000 - 10,000 employees on new web-based application and call center communication for key clients, including SmithKline Beecham, Lanier, StorageTek and LSG SkyChefs.

Negotiated PPO contracts with medical group practice partners and mental health facilities across Colorado. Built customer service team and tracking systems for the state’s first health care purchasing cooperative and managed major projects for quality assurance and for publication of directory of participating health providers. Promoted from Provider Relations Coordinator to Manager of Provider Relations and Customer Service for demonstrating initiative and implementing process improvements, including designing a system that tracked customer service problems / trends.

Master'S Degree, Project Management, Highest Honors

Bs, Health Care Management

Covid-19 Contact Tracing Certification, Contact Tracing, Certified

Activities and Societies: COVID-19 Contact Tracing Certification o Johns Hopkins University Bloomberg School of Public Health, Dr. Emily.