Software Consulting Analyst
Raleigh, North Carolina, United States
Integrated Surveys: ➡️📝 Integrated Form Assembly with Salesforce for secure NPS and Customer Survey distribution, managing an average of 55 monthly form submissions across two deployments. Protected sensitive data and enhanced information security, resulting in improved data retrieval, decision-making, and reduced processing time.——————Seamless Service:🛠 Deployed Service Cloud for an enterprise-level organization, managing an average of 300 cases monthly, leveraging DevSecOps methodologies to achieve streamlined processes, decreased response times, and heightened customer service efficiency.——————Salesforce CPQ:🔖 Enhanced the functionality of two Salesforce CPQ platforms by strategically designing and configuring Quote Documents, Price Rules, Product Rules, and Advanced Approval workflows, while implementing secure development practices. This improvement led to a reduction in quote generation time, an increase in quote accuracy, and a boost in overall sales productivity.——————Salesforce Automation & Architecture Design:🌊 Enhanced user experience across multiple Salesforce instances using Agile Methodology, focusing on Requirements Gathering, Business Analysis, Lightning Page Configuration, Reports, Dashboards, SQL, and Flows. Additionally, created a comprehensive blueprint for Salesforce Flows, facilitating the seamless conversion of daily external data uploads into actionable records.——————